Blackmagic Forum

I installed Resolve 17 Beta on a Dell 2720 All in One Computer with an i7 CPU and 16GB of memory
It has an onboard Intel 4600 GPU.

I installed Resolve, but when I start the program, I see the splash screen and see pages loading. I then see the project window. After a few seconds, that window closes by itself and the program is closed.

If I restart... the same thing happens.

I have installed the program on another Dell.... but not a 2720 and it works fine.

Any idea of what is wrong?

Thanks.

My first thought is the lack of an nVidia GPU.

I'd want one.

Joseph,

Two things:
a. please take a look at this post. This is the minimum needed info we need to help you troubleshoot. Adding additional context - driver versions, exact Resolve versions, what is connected to the laptop (aux displays, USB headphones, bluetooth peripherals etc) - would help. The General troubleshooting section in the FAQs might be worth a read.

b. If I were to venture a blind first step, it would be to check your drivers. Go to https://downloadcenter.intel.com/product/80939/Graphics - enter your processor version, download the drivers and do a clean install. Search for display driver uninstaller, and make sure you're comfortable with the process. If trying out this step first, please grab logs and NFO after this step.

Regards
Shrinivas

The Intel 4600 iGPU does not support Resolve 17. Resolve 16.2.8 is the last version that will run on that iGPU.