Same Problems Twice... A Clean Install Between
Posted: Wed Feb 24, 2021 8:27 pmGreetings to all. I am looking for help sorting this out...
Resolve 16 worked flawlessly on this system. As soon as I saw the upgrade path that includes the speed editor, I bought it and decided to adopt it early as I love to live on the bleeding edge, and have done significant amounts of beta testing in the past for several devs.
All of the beta builds worked initially, and I was loving the workflow and feature enhancements. Then suddenly things stopped working. I tried everything to fix the issues with no luck. So, instead I yanked the Samsung NVME m.2 that my system was on and reinstalled Windows 10 pro on the WD NVME m.2 drive that plugged in. After updates and drivers, I installed DaVinci_Resolve_17.0b9_Windows. It worked perfectly and I was able to re-attach all databases from earlier projects. I opened, tested and rendered enough projects to be confident that things were good.
I began the process of adding the other applications that I need to use daily, testing Resolve after each installation. It was all good. Finally after more hours than I care to admit the system was done and everything was working perfectly.
Last night, after working late, remotely on a client's server, I shut down and went to bed. This morning when I returned to the machine, I realized that it hung during the shutdown process... I had some acrobat and excel docs open that prevented the shutdown. I should have closed them all and rebooted, but what I did instead was open Resolve to glimpse at a project that has captivated me for the moment... and the problems began again:
After about 6 minutes on the splash screen looking for the controllers, resolve will eventually open, present the databases available and allow me to select a project or create a new one. Every click results in a grayed-out Not Responding screen that lasts the better part of a minute. Every click. Selecting any tab at the bottom, attempting to play the timeline or media, invoking the Inspector or expanding the effects library. New (empty) projects feel worse than existing projects. Projects that play will stutter the audio only and update the view on stop (usually following a non-responsive wait). Additionaly, moving the Resolve editor window around or between monitors is very choppy.
Any help fixing this is much appreciated!
Here's my specs:
CPU: AMD Ryzen 9 5900X (Vermeer, VMR-B0) 4250 MHz (42.50x100.0) @ 4250 MHz (42.50x100.0)
Motherboard: ASRock X570 Creator
BIOS: P3.30, 12/01/2020
Chipset: AMD X570 (Bixby)
Memory: 65536 MBytes @ 1800 MHz, 16-18-18-36
- 32768 MB PC21300 DDR4 SDRAM - Crucial Technology BL32G32C16U4BL.M16FB
- 32768 MB PC21300 DDR4 SDRAM - Crucial Technology BL32G32C16U4BL.M16FB
Graphics: ASUS DUAL RTX 3070 OC NVIDIA GeForce RTX 3070, 8192 MB GDDR6 SDRAM
Drive: ST2000VX000-9YW164, 1953.5 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: ST4000VN008-2DR166, 3907.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: Seagate BarraCuda SSD ZA1000CM10002, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: KINGSTON SA400S37480G, 468.9 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: WDS100T3X0C-00SJG0, 976.8 GB, NVMe
Sound: NVIDIA GA104 - High Definition Audio Controller
Sound: AMD Starship/Matisse/Vermeer - HD Audio Controller
Network: Intel I211AT Copper (Pearsonville) Network Adapter
Network: Intel Wi-Fi 6 AX200 160MHz
Network: Aquantia AQtion AQC107 10Gbit Network Adapter
OS: Microsoft Windows 10 Professional (x64) Build 19042.804 (20H2)
Audio Interface: Universal Audio Apollo Twin X (thunderbolt 3)
No other devices connected.
Software of note (Davinci was tested and worked after each installation):
Ableton Live Suite 10
Reaper
Reason
M365 Busines Premium
Acrobat Standard 11
SentinelONE Control
Some Logs Available:
crash_archive.txt
ResolveDebug.txt
Resolve 16 worked flawlessly on this system. As soon as I saw the upgrade path that includes the speed editor, I bought it and decided to adopt it early as I love to live on the bleeding edge, and have done significant amounts of beta testing in the past for several devs.
All of the beta builds worked initially, and I was loving the workflow and feature enhancements. Then suddenly things stopped working. I tried everything to fix the issues with no luck. So, instead I yanked the Samsung NVME m.2 that my system was on and reinstalled Windows 10 pro on the WD NVME m.2 drive that plugged in. After updates and drivers, I installed DaVinci_Resolve_17.0b9_Windows. It worked perfectly and I was able to re-attach all databases from earlier projects. I opened, tested and rendered enough projects to be confident that things were good.
I began the process of adding the other applications that I need to use daily, testing Resolve after each installation. It was all good. Finally after more hours than I care to admit the system was done and everything was working perfectly.
Last night, after working late, remotely on a client's server, I shut down and went to bed. This morning when I returned to the machine, I realized that it hung during the shutdown process... I had some acrobat and excel docs open that prevented the shutdown. I should have closed them all and rebooted, but what I did instead was open Resolve to glimpse at a project that has captivated me for the moment... and the problems began again:
After about 6 minutes on the splash screen looking for the controllers, resolve will eventually open, present the databases available and allow me to select a project or create a new one. Every click results in a grayed-out Not Responding screen that lasts the better part of a minute. Every click. Selecting any tab at the bottom, attempting to play the timeline or media, invoking the Inspector or expanding the effects library. New (empty) projects feel worse than existing projects. Projects that play will stutter the audio only and update the view on stop (usually following a non-responsive wait). Additionaly, moving the Resolve editor window around or between monitors is very choppy.
Any help fixing this is much appreciated!
Here's my specs:
CPU: AMD Ryzen 9 5900X (Vermeer, VMR-B0) 4250 MHz (42.50x100.0) @ 4250 MHz (42.50x100.0)
Motherboard: ASRock X570 Creator
BIOS: P3.30, 12/01/2020
Chipset: AMD X570 (Bixby)
Memory: 65536 MBytes @ 1800 MHz, 16-18-18-36
- 32768 MB PC21300 DDR4 SDRAM - Crucial Technology BL32G32C16U4BL.M16FB
- 32768 MB PC21300 DDR4 SDRAM - Crucial Technology BL32G32C16U4BL.M16FB
Graphics: ASUS DUAL RTX 3070 OC NVIDIA GeForce RTX 3070, 8192 MB GDDR6 SDRAM
Drive: ST2000VX000-9YW164, 1953.5 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: ST4000VN008-2DR166, 3907.0 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: Seagate BarraCuda SSD ZA1000CM10002, 976.8 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: KINGSTON SA400S37480G, 468.9 GB, Serial ATA 6Gb/s @ 6Gb/s
Drive: WDS100T3X0C-00SJG0, 976.8 GB, NVMe
Sound: NVIDIA GA104 - High Definition Audio Controller
Sound: AMD Starship/Matisse/Vermeer - HD Audio Controller
Network: Intel I211AT Copper (Pearsonville) Network Adapter
Network: Intel Wi-Fi 6 AX200 160MHz
Network: Aquantia AQtion AQC107 10Gbit Network Adapter
OS: Microsoft Windows 10 Professional (x64) Build 19042.804 (20H2)
Audio Interface: Universal Audio Apollo Twin X (thunderbolt 3)
No other devices connected.
Software of note (Davinci was tested and worked after each installation):
Ableton Live Suite 10
Reaper
Reason
M365 Busines Premium
Acrobat Standard 11
SentinelONE Control
Some Logs Available:
crash_archive.txt
ResolveDebug.txt