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DR17 install issue
Posted:
Thu Feb 25, 2021 2:32 pmby SkierEvans
Thought this may be of interest. I have been running DR Studio 16.2.8 on one PC and on the other DR Studio 17 through all the beta's. With the release of 17 I decided to upgrade both to the final version. On the PC I have been using version 17 beta's I followed the routine of uninstalling then installed the final. All worked just fine. Did the same on the PC with 16.2.8 and it did not work. Load stopped when splash page closed. Nothing showing active in Windows it had just closed. Did this several times then decided to reload 16.2.8. Which worked fine. Then just upgraded to Studio 17 without uninstalling and upgrade then worked fine !!
Re: DR17 install issue
Posted:
Thu Feb 25, 2021 3:30 pmby Ellory Yu
It was my understanding that you only have to uninstall versions of Resolve that is 16.2.7 and prior. So with 16.2.8, I understood that a straight upgrade should just be fine.
Re: DR17 install issue
Posted:
Thu Feb 25, 2021 3:54 pmby SkierEvans
The instruction was for DR17 Beta 5 and onwards. I didn't uninstall beta versions before DR 17 Beta 5 and in the past did not uninstall to upgrade. Of interest to me was effectively a clean install did not work.
Re: DR17 install issue
Posted:
Thu Feb 25, 2021 11:15 pmby Ellory Yu
SkierEvans wrote:The instruction was for DR17 Beta 5 and onwards. I didn't uninstall beta versions before DR 17 Beta 5 and in the past did not uninstall to upgrade. Of interest to me was effectively a clean install did not work.
So you did a clean install and it failed. That's interesting. I have 16.2.8 right now and I'm hoping all I have to do is upgrade it to 17.0 since when I started Resolve, it prompted me that there is an update available to 17.
Re: DR17 install issue
Posted:
Fri Feb 26, 2021 12:17 amby SkierEvans
Yes that is correct. The 16.2.8 that I uninstalled and then installed DR 17 did not work. I re installed 16.2.8 and then let in installed over 16.2.8 and that worked. Make sure you backup your data base though as DR 17 has a new version. On my other PC that I have been using all the 17 betas on I did uninstall as requested and that also worked as instructed. There are differences between the PC's. The one with 16.2.8 is an Intel 4790K with no discrete GPU. The other that I have been using DR 17 beta's on is a Threadripper with 1080Ti GPU.
Re: DR17 install issue
Posted:
Fri Feb 26, 2021 12:33 amby Rohit Singhal
SkierEvans wrote:Thought this may be of interest. I have been running DR Studio 16.2.8 on one PC and on the other DR Studio 17 through all the beta's. With the release of 17 I decided to upgrade both to the final version. On the PC I have been using version 17 beta's I followed the routine of uninstalling then installed the final. All worked just fine. Did the same on the PC with 16.2.8 and it did not work. Load stopped when splash page closed. Nothing showing active in Windows it had just closed. Did this several times then decided to reload 16.2.8. Which worked fine. Then just upgraded to Studio 17 without uninstalling and upgrade then worked fine !!
Hello,
Could you send us the logs?
Please review -
viewtopic.php?f=21&t=90190To Capture logs:
On Windows - Run C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs.bat
You can upload it on a file sharing website (e.g. dropbox) and send us a link.
Rohit Singhal
Blackmagic Design
Re: DR17 install issue
Posted:
Fri Feb 26, 2021 1:11 amby SkierEvans
I have tried to capture logs, and it tells me it has placed on the desktop but there is nothing there.
Re: DR17 install issue
Posted:
Fri Feb 26, 2021 1:37 amby SkierEvans
SkierEvans wrote:I have tried to capture logs, and it tells me it has placed on the desktop but there is nothing there.
OK I found it where do you want me to send it. Post here?
Re: DR17 install issue
Posted:
Fri Feb 26, 2021 1:41 amby alb3530
SkierEvans wrote:
OK I found it where do you want me to send it. Post here?
Rohit Singhal wrote:...You can upload it on a file sharing website (e.g. dropbox) and send us a link.
Rohit Singhal
Blackmagic Design