Resolve 17 not working - won't "play" or show any media

@Dwaine,

Most the time Resolve launched fine. All media in a project did not have thumbnails and would not preview. Video in the timeline also did not have thumbnails and would not play.

I did notice that after I would try and play a timeline, that although I closed Resolve it was still running in task manager with the project and I would have to end the task before I could get it to launch again.

Thanks,
Jon

[Dwaine Maggart]

Thanks Jon!

Hello,
I would really, really appreciate some help on this topic, I'm quite desperate as I'm no expert... All media in Davinci Resolve is black and nothing plays.

I attached the Resolve logs and NFO file.

Thanks a lot in advance!

[Dwaine Maggart]

You appear to have the same Citrix Indirect Display driver as Jon (above in this thread) had. And that Citrix Indirect Display driver was causing similar issues on Jon's system.

Jon had to uninstall the Citrix driver and reboot for it to stop affecting Resolve:

viewtopic.php?f=21&t=135442#p795887

I would suggest you try the same.

You appear to have the same Citrix Indirect Display driver as Jon (above in this thread) had. And that Citrix Indirect Display driver was causing similar issues on Jon's system.

Jon had to uninstall the Citrix driver and reboot for it to stop affecting Resolve:

viewtopic.php?f=21&t=135442#p795887

I would suggest you try the same.

Oh god, I didn't think about Citrix... Thank you so so much, it worked!

Hey,

All media, thumbnail, and video played are still images. I am working on a 2021-model Mac, MacOS, Apple Chip. I don't know how to upload those .zip files that others are producing but I am running into the same issue. Does anyone have any ideas as to how to permanently fix this? Thanks!

I wish I could help, but after following all advice offered in this thread - except for citrix because I don't have that - I still have media not loading at all and timeline freeze problems with all versions of 17, so I'm staying with v16.2.8 until someone can find a solution.

Hey,

All media, thumbnail, and video played are still images. I am working on a 2021-model Mac, MacOS, Apple Chip. I don't know how to upload those .zip files that others are producing but I am running into the same issue. Does anyone have any ideas as to how to permanently fix this? Thanks!

I am working on a 2021-model Mac, MacOS, Apple Chip. I don't know how to upload those .zip files that others are producing but I am running into the same issue.

Which model exactly? What are your sources (size, fps)?

The crashlog should be uploaded to a transfer service and the link given here, if needed with a space in it's name.

To encourage you: Resolve 17 is working very well for me on my 2021 M1 Pro Mac.

Well, after an auto-update to 17.4.4, I appear to have joined the ranks of "timeline won't play, clips show black, thumbnails are black" crowd.

I'm using 17.4.4 on a 2018 macbookopro 10.14.6 2.9GHz Intel Core 9, 32GB 2400 MHz DDR4, Radeon Pro Vega 20 4 GB.

I don't have the AutoLog application in my resolve package don't know why.

This board doesn't allow me to upload .log files nor .spx

Has there been any progress on understanding this bug/settings issue?

I've had problems with installing GPU driver on manjaro linux and hence couldn't work with DaVinci Resolve. So I installed ubuntu just to be able to use it and now I have the same issue with v17.4.4 build 7.

Can you guys please give me a link to download v16 for linux? I can't find it.

My laptop is lenovo y700 15isk, 16gb ram, nvidia geforce gtx 960m btw

[Dwaine Maggart]

All Resolve versions back to 10.1.5 are available on the BMD website in the Support area for DaVinci Resolve and Fusion:

https://www.blackmagicdesign.com/suppor ... and-fusion

If you don't have a proper NVIDIA driver installed, I doubt that Resolve 16 is going to help you.

You need to have a real NVIDIA driver installed, not Nouveau.

Is there any update for this issue pleas? I have this problem on MacOS Mojave now. I have several projects here that I need to work on and I can't. I have version 17.4.6 studio and after turning on my Mac today, this error came up. I tried to restart app, reboot Mac, restart PRAM, clean all cache files, reinstall DaVinci, downgrade to some previous versions, but nothing helped me.

I am using MacPro 4.1 Eight-Core (Early 2009) with 96Gb RAM and Radeon RX580 8Gb. All files are on internal harddrives. Everything worked perfectly for years until today.

[Dwaine Maggart]

What error came up?

Are you able to launch Resolve, and it's just not showing any media (as in this thread title) or some other issue?

If you can start Resolve, start a new project, then select the Resolve Help menu: Create Diagnostics Log on Desktop, and send us the file.

If Resolve won't launch, are you using the BMD web site version, or the Apple App Store version?

DaVinci is able to launch, but don’t show any media and won’t play anything. In a few minutes I’ll be in my studio so a will post you my log. Thank you!

What error came up?

Are you able to launch Resolve, and it's just not showing any media (as in this thread title) or some other issue?

If you can start Resolve, start a new project, then select the Resolve Help menu: Create Diagnostics Log on Desktop, and send us the file.

If Resolve won't launch, are you using the BMD web site version, or the Apple App Store version?

I am in my studio so I can send you the log file now. But forum says that file is too big to upload. It has 1,1Mb and forums limit is 1Mb. So I place link to download the file for you here via WeTransfer. Hope there is no problem with it. Thank you very much for your time!

https://wetransfer.com/downloads/817f7a ... 311/189874

What error came up?

Are you able to launch Resolve, and it's just not showing any media (as in this thread title) or some other issue?

If you can start Resolve, start a new project, then select the Resolve Help menu: Create Diagnostics Log on Desktop, and send us the file.

If Resolve won't launch, are you using the BMD web site version, or the Apple App Store version?

Well. I don't understand but now the DVR has crashed unexpectedly and after re-start everything is fine again. Except for one project. It drops the application each time it is opened. But other projects working perfectly right now.

[Peter Chamberlain]

Can u open that project in read only mode?

Hi,

First of all thank you very much for your help and work on this fantastic software.

I'm having exactly the same issue that is described in the first post: no thumbnails of any video or image are shown, and nothing can be played. I have tried with different video and audio files in different formats, but none of them can be played. The files can be imported and added to timeline but thumbnails are not shown, and when I try to play them nothing happens and the bottom navigation bar doesn't work anymore. I have tried with several versions of Resolve 17 and also with Resolve 18 Public Beta, with the same results.

My system specifications are:

- OS: Linux Ubuntu 20.04.4 LTS
- Model: Dell 0DMPXV
- CPU: 11th Gen Intel Core i7-1185G7, 8 threads, x86-64
- RAM: 3.4 GiB used of 31.1 GiB
- Intel GPU Driver: 21.36.20889
Detected 1 GPUs:
- "Intel Iris Xe Graphics [0x9a49]" (gpu:fa1d4a45.7b092bf5) <- Main Display GPU
Integrated, 24.9 GiB VRAM
Matches: OpenCL

I attach the log file generated by the program.

Thank you very much,

Best regards!

[Dwaine Maggart]

Resolve on Linux does not support Intel GPUs.

This issue arose on my recent (about a year old) Dell G15, Win 10, NVIDIA RTX 3060 laptop, which until now had been performing admirably with Resolve.

The resolution for me was:

- Use Device Manager and find the Display Adapters

- I found that I have both AMD Radeon and NVIDIA RTX 3060 display adapters

- The GPU that I have always used for Resolve is the NVIDIA

- I disabled the AMD Radeon adapter

- Opened Resolve and all was working fine... closed Resolve

- using Device Manager, I re-enabled the AMD Radeon adapter

- Opened Resolve and was still working fine

Now a bit of background...

Recently something caused a crash on this laptop, which resulted in my Desktop getting icons getting scattered and a number of them disappeared. I'm a little OCD about things being tidy and organized, so my desktop icons are specifically laid out to segment groups of capability e.g. utilities are all on the right side, media production are across the top in the middle, and media production icons are laid out in a workflow order, etc.

I can't say for certain, but the crash may have come after a Dell system update, which logically may have included updating the onboard AMD Radeon display driver. Since this laptop has a dedicated NVIDIA RTX 3060 display adapter / GPU I have never paid attention to the onboard adapter, but it seems that is what caused all the issues.

I can only assume that disabling the Radeon somehow allowed the NVIDIA to be re-established and then re-enabling the Radeon no longer affected Resolve.

Hope this helps somebody with this issue.

Same thing. Just out of the blue. I can work a new project for like 4 hours then the same problems as everyone else. I looked up citrix and dont see it on my computer. Help would be much appreciated.


https://www.dropbox.com/s/h1ixxffgesd5l ... 6.zip?dl=0

[Dwaine Maggart]

Your NFO file is corrupt. Please generate another one. Once you have it, double click it, to verify that it will open in the System Information app. If it does, then send it.

Thanks Dwaine. Tested file.

[Dwaine Maggart]

Looks like the issue is related to this specific project: test ring 28 aug 22

Is that true? Are you doing Fusion stuff in the project?

Yes, right now all my projects are related to camera tracking and then 3d. Are you thinking I should delete that project and see if my media comes back? Everything I am doing is practice so deleting isnt a big deal.

[Dwaine Maggart]

I guess I don't understand what your actual issue is.

Are you saying that if you start a new project, that you don't see any media?

No problem, I will try and explain it better.

viewtopic.php?f=21&t=166579

I am having the same issue that everyone else has that has posted in this topic. The link above is before I found this topic from last year and I have a picture of my problem.

I have started a simple 10 sec project and 4 hours later, the media is black and it wont play any video for or in that project.

[Dwaine Maggart]

Next time it does that, we need to see the project. So make a project export drp and provide a link to that. If you can, open the Project Manager page, right click the project, and select Export Project.

If Resolve is too hung to do that, restart Resolve, and then do that.

And also generate a diagnostics log when the video goes away. Either from the Resolve Help menu, if you can, or if Resolve is too hung to do that, restart Resolve, start a new project (just to allow you to access the Help menu) and then generate the log.

Yesterday evening I deleted all my projects so that I have none. Then, I started a new project and used the same media, asset, and video length of time. Everything seemed ok. I tried to render out the 31 second clip for kicks and it failed to do anything. Twice, it would hang on how long it would take bouncing around 12 hours, 2 hours, 4 hours, etc. The second time it was trying for 9 hours before I canceled it. And that was for youtube 1080p. I came back to the project 24 hours later and the media is black and it will not play the video anywhere. Just like the last few times. My media is from a go pro 10, 4k 30 and my asset is a 1280x720 30fps mov file from production crate. I have downloaded the go pro media from the same card before, it is on the go pro accepted list. I have previously rendered a 4k 30, 60 with no problems. I downloaded the log and drp.

https://www.dropbox.com/s/fnryitntvp275 ... 4.zip?dl=0

https://www.dropbox.com/s/k7qvjb4c3z4cb ... 2.drp?dl=0

Thank you, Matt

[Dwaine Maggart]

Give the 18.0.2 version that was just released a try, and see if that has any effect on the issue.

So, took a look at my project and the videos reappeared. Played through it. Works, choppy for the 10 sec fusion clip with the one asset. Same as before. Tried to render. NOPE. Just cycles to 23 hours for the clip rendering and I stop and it eventually crashes. Like I said, I did an hour long with DRS17, 4k 30 and 60. No issues.

I upgraded to .2. Same as above. Project seems ok, but render is a big NO.

Thoughts? I cant render out. The video is broken into 4 clips and is 00:01:05:02.

Thanks, Matt

Seems I am not the only one. DRS now crashes for the project. Videos are missing. Here is the log.

https://www.dropbox.com/s/j5w6btjekdewa ... 4.zip?dl=0

Can all this be caused by the media? I am using Go Pro footage straight from the card, no conversion. Like I said, I have done this before with no issues in 17. I have a brand new macbook m1 max that I am going to try.

[Dwaine Maggart]

Can you show us your Deliver page settings, for all 3 tabs: Video, Audio and File?

Hopefully you can see this well enough. I did not touch any settings. When I just tried to close this out, it was not responding and crashed.

[Dwaine Maggart]

Uncheck Frame reordering, and see if that helps.

Unfortunately, that did not work. It still hangs and crashed to desktop.

[Dwaine Maggart]

What's odd is that there are no errors in the logs indicating what's going on.

Send a project export .drp of the project you are trying to render.

Thanks Dwaine. Sorry for the late reply, life is getting in the way. I am under the presumption that my computer has issues and am going to do a fresh install of everything and start with just the os and drs. Then go from there. I appreciate your help.

I've had same problem, AND I FINALY SOLVE IT!
...for me, but try it.

Problem was with Audio I/O engine
so go to 'preference' -> 'Video and Audio I/O' -> change I/O engine to something else (I swithed to Fairlight AA), and restart
When I restarted it showed error that cant find something =)
But than it asked to disable 'Fairlight AA' and I clicked yes, and from than it is working

I guess it just restarted some settings by making switch or error

GL

I solved this issue. It appears to be the last project i was using that caused Davinci entirely to do exactly what everyone described. I had to go in and delete the project file. After that everyone worked fine and I could recreate my project, luckily it was a small project, but it appears that's what was causing the issue.

Hey all,


I would love some help here with this issue.

I have just come from an intel build to AMD and I am not getting any playback from media. The boxes are grey and do not play. I have verified the files are not corrupt.

AMD 7600x
AMD RX480
32gb ram

Dual monitors, both correctly plugged into the graphics card.

I was using this configuration on an intel setup, with the same graphic ard with no issues.

I've attached my NFO file, if anyone could have a look, that would be amazing!

What are your sources, which codec?

Tried multiple different types. MP4. Mov even wav and mp3 files don’t play.

[Dwaine Maggart]

Please send a Resolve diagnostics log, generated from the Resolve Help menu: Create Diagnostics Log on Desktop.

Put that on a file sharing site and provide a link to the file. Make sure it does not require access credentials.

Since you are a new forum user, it may not let you post URLs. If that happens, just put a space near the front of the URL, so the system doesn't see it as a URL.

No problem at all, please find attached. Let me know if you need anything else!

https://drive.google.com/drive/folders/ ... sp=sharing