Resolve 17 installation not possible

When I start to install Resolve 17, I get this message:

"The feature you are trying to use is on a CD-Rom or other removeable disk that is not available.
Insert the Da vinci Resolve disk and click OK"

Why is that, how can I install Resolve (never had this problem before)

Is the installer obtained from the Resolve Support page? https://www.blackmagicdesign.com/suppor ... and-fusion

System spec? viewtopic.php?f=21&t=90190

Is the installer obtained from the Resolve Support page? https://www.blackmagicdesign.com/suppor ... and-fusion

System spec? viewtopic.php?f=21&t=90190

Yes, from the Blackmagic page

System is an Intel I7, GTX 960, Win 10, 16GB Ram

Resolve 16 worked with no problems....

read the Pre-Installation Note for windows!

viewtopic.php?f=21&t=135371

If I try do deinstall Resolve 16, I get the same message. No deinstalliation possible!

And if I try do reinstall Resolve 16, its also the same.

Help is welcome..

[Shrinivas Ramani]

Andreas,

Was the installer downloaded from the Blackmagic website?
Can you try explicitly unzipping the downloaded file and run the unzipped exe file?

Thanks
Shrinivas

Andreas,

Was the installer downloaded from the Blackmagic website?
Can you try explicitly unzipping the downloaded file and run the unzipped exe file?

Thanks
Shrinivas

Hello Shrinivas,

yes, the file was downloaded from BM support site. I used the unzipped exe file, and unzipped it twice to check, if the unzipping was faulty...problem still there

Hi,
Are there some news about this Topic

Regards
Pius

Hi,
Are there some news about this Topic

Regards
Pius

Sadly no news! I cant deinstall Resolve 16 or install Resolve 17. I checked installation and deinstallation of other programms. No problem there, so its not a windows problem!
Very annoying!

Possibly a silly question but you are installing onto your system drive aren't you? I ask as the error message is referring to removable media.
Does your version 16 installation appear in the Programs and Features menu where it should be uninstalled from?

Yes, installation is on the system drive in programms folder....

Hi
Unfortunately version DR 17.1 still has the same problem as DR 17.0 about the installation. It's not possible to install V 17.1 because the requires a CD-ROM. Message: "The feature you are trying to use is on a CD-ROM or other removable disk that is not available", "Insert the DaVinci Resolve disk and click OK".
But I have no disk?

Regards
Pius

You are the only person I've ever seen post such an issue. It's got to be something wrong with your system, so...let's go fishing.

What version of Windows are you using? (Use the 'winver' command to find this out. You can search the 'Net for directions.)

What is the name of the exe file you're trying to install?

Hi,
Thank you very much for your answer. Following my answer to your questions:

I am not the only one who has this problem. See Post from Andreas Schwarz (Feb 25.2021)

My system: Intel(R) Core(TM) i7-6700K CPU, 4.00GHz, 16.0 GB RAM, Windows 10 Pro version 20H2, Build 19042.884, GeForce BTX 960
File: "DaVinci_Resolve_17.1_Windows.exe" downloaded from the official site of Black Magic.
The problem exists since version 17.1b10, 17.0, 17.1. With 17.0b9 the problem does not exist. The problem ist also that I can't uninstall the current installation becuse the uninstall process requires also the external drive. (see post from Andreas Schwarz)

Regards
Pius

[Peter Chamberlain]

ive merged these threads as they seem to be the same topic.

can you both please see the faqs to see if you can generate a diagnostic log?
and also a NFO
please post both here

You are the only person I've ever seen post such an issue. It's got to be something wrong with your system, so...let's go fishing.

What version of Windows are you using? (Use the 'winver' command to find this out. You can search the 'Net for directions.)

What is the name of the exe file you're trying to install?

Its not a system problem...

Dear Petere

I agree with Andreas. It's not a System Problem because the installation process ask for a file called "ResolveInstaller.msi". Anyway, see in the attachment the two files.

The NFO file I can't send is to large and txt is not allowed.

Regards
Pius

Dear Peter

See attachement the system information file as a zip version

Regards
Pius

Never ever seen this problem with uninstalling and installing any version of Resolve from 14 through all the betas to 17.1.
You usually see this sort of message if the software was installed from a CD ROM, which as we know Resolve isn't, and it contains the uninstaller.
Have you tried unzipping the downloaded program again in case there was an error? I always use Windows own Extract tool for this.

Never ever seen this problem with uninstalling and installing any version of Resolve from 14 through all the betas to 17.1.
You usually see this sort of message if the software was installed from a CD ROM, which as we know Resolve isn't, and it contains the uninstaller.
Have you tried unzipping the downloaded program again in case there was an error? I always use Windows own Extract tool for this.

Yes, I tried 17.1. also....before I tried to install resolve 17, I could normaly reinstall Resolve 16. I did this twice or so...but now, no deinstallation possible. This is little kind of frightening, cause I have paid work to do. I will try nothing, until I have my second worstation in a few weeks (hopefully)

Hi
I there no solution possibel? I have to do some work on going and its important that I get a solution.
Regards

You may need to wait for staff to look at the Logs.

ResolveInstaller.msi Today, I solved this problem perfectly. Let's leave a footprint. Solution: it's caused by incomplete software unloading. After searching for half a day, I think it's possible. I'll find a trial version of Revo uninstaller and search Da to delete all da Vinci's files, so it's perfect to reload. To be clear, there is no proper meal.

HI

Unfortunately, Blackmagic Designe could not provide a solution. Installing, updating and uninstalling of DR is still not possible, because an MSI file is always requested. Also the “ResolvePackage.log” shows an error called “Installation success or error status: 1603”.
Therefore, I took an unorthodox method and removed manually all Blackmagic files on the PC, as well as all registry entries. Very tedious and hard work!

Also after this action, a new installation was still not possible (MSI file was still requested).

After that I found entries in the registry concerning "ResolveInstaller". I deleted these in the directory of the registry.
«HKEY_USERS\S-1-5-21-1724979170-2830540316-3455985885-1001\SOFTWARE\MICROSOFT\Installer\Products» «HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer\Products»

After that it was able to reinstall DR. As it looks, everything works. It seems that these two directories were corrupt. Because when I compared them with a correct working installation, they were different.

Kind regards
Pius

Ive never seen such a problem with any professional sofware! Its a shame.....

I solved the problem with the tool "Troubleshooter" from Microsoft (Link below).
The program didnt finish correctly, but it deinstalled Resolve 16, and the installation of Resolve 17 was possible.

https://download.microsoft.com/download ... ta.diagcab

The issue it appears is that when performing an installation, a ResolveInstaller.msi file is written out a the time of installation. I don't know what the intended path is for this .msi file, but in my environment, where the path of the original installer is usually in a read only directory on a server, the .msi file gets written to C:\Users\MYUSER\Temp\Local\2\. At some point, the contents of this directory is going to be lost (Temp, it's in the name), and unless a backup or copy of this file was saved somewhere else, you will not be able to uninstall, or update in place, your already installed version of DaVince Resolve Studio.

If this file is required at all, and has to be kept, then it should be stored in a place that won't get erased unless and until the program itself is properly removed, like maybe in the Program Files folder itself.

I have run into this issue with every minor version of 16 and 17.

Thanks,

Alan.

After that I found entries in the registry concerning "ResolveInstaller". I deleted these in the directory of the registry.
«HKEY_USERS\S-1-5-21-1724979170-2830540316-3455985885-1001\SOFTWARE\MICROSOFT\Installer\Products» «HKEY_CURRENT_USER\SOFTWARE\Microsoft\Installer\Products»

After that it was able to reinstall DR. As it looks, everything works. It seems that these two directories were corrupt. Because when I compared them with a correct working installation, they were different.

I wasn't able to use Davinci Resolve on my main PC for over a year until I found this very solution here. Nothing else worked for me except for THIS ONE

Note that "HKEY_USERS\S-1-5-21-1724979170-2830540316-3455985885-1001" won't exist for you. The numbers will differ. The important part is the "-1001" at the end. In "Products"-Folder you will see Installations that created a .msi file. If you expand a folder furtherly and click "SourceList" you will see the Name of the installer you executed next to "PackageName".
So just delete the Folder which contains "DaVinci_Resolve_XX.X_Windows" in the subfolder and execute the installer again

You're SUPER, DasWildeMaus and PVogel.

I followed your instructions to delete those entries in the registry, the installation went smoothly w/o any error.

Thank you very much.