My project got corrupted need urgent help

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bravez

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My project got corrupted need urgent help

PostSun Feb 28, 2021 9:09 am

Just short a music video with black magic pocket 4k and of late the project with the final edits is just not loading. I have attached the project file. Any help will be much appreciated.
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Peter Chamberlain

Blackmagic Design

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Re: My project got corrupted need urgent help

PostSun Feb 28, 2021 9:53 am

Please post a link to the file, with a space in the path, and also inc your system details
DaVinci Resolve Product Manager
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bravez

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Re: My project got corrupted need urgent help

PostSun Feb 28, 2021 5:12 pm

https://we.tl/t-fyVBurc0oA

My systwm details:
Model Name: iMac
OS: Mac OS BIGSUR
Model Identifier: iMac Retina 5k, 27inch late 2015
Processor Name: Quad-Core Intel Core i5
Processor Speed: 3.2 GHz
Memory: 8 GB
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bravez

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Re: My project got corrupted need urgent help

PostMon Mar 01, 2021 11:32 am

hey Peter did u see the link to the file?
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Dwaine Maggart

Blackmagic Design

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Re: My project got corrupted need urgent help

PostMon Mar 01, 2021 4:44 pm

Here is a drp of your project. Import the drp, and see how it works for you.

I have no way to save the stills or still grades that are in the project, in this recovered drp.

https://www.dropbox.com/s/ixwu520vuoort ... C.drp?dl=0
Dwaine Maggart
Blackmagic Design DaVinci Support
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bravez

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Re: My project got corrupted need urgent help

PostMon Mar 01, 2021 5:44 pm

Thanks a lot.. let me try it immediatly.
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bravez

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Re: My project got corrupted need urgent help

PostTue Mar 02, 2021 6:15 am

Hey Dwaine, so I opened a new project and imported the project file. It loaded, then freezes at loading at 100, and then my computer restarted. When I was trying to get this fixed I deleted the render cache files could this be contributing to the failure to load the project.??
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Dwaine Maggart

Blackmagic Design

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Re: My project got corrupted need urgent help

PostTue Mar 02, 2021 6:47 pm

No, cache files should not cause a loading issue.

Try to import the drp again. If it crashes again, restart Resolve, start a new project, then select the Resolve Help menu: Create Diagnostics Log on Desktop, and send us the file it creates on your Desktop.

Also send a Mac System Information file. Create that by selecting the Apple icon, then About This Mac, then System Report, then in the System Information menus at the top, select File - Save. This will create a .spx file with the system info.

Send us a link to both those files.
Dwaine Maggart
Blackmagic Design DaVinci Support

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