Resolve 17 and 17.1 crashing within minutes.

Hi forum.

My Resolve has become unusable. It started with the upgrade to 17.0 (from 17B9), I looked for the latest version and found 17.1B10, this also only lasts a few operations.

Today I started with a new Disk Database - in case this was the issue - sadly after a couple of minutes it crashed.

Essentially the crashes happen as I open an existing timeline, or try to add a timeline to another time line.

I attach the 17 and 17.1 logs.

Regards

Andy

Dearest Forum

I had to go back to an older project today - and of interest Resolve behaved perfectly.

The two projects that crash within a minute both use Canon 8K Raw from the EOS R5.

Crashes started happening after a minor update to Big Sur - before that I was happily working with Canon 8K Raw footage.

Regards

Andy

Please stated system, drivers, hardware, os, file type and what you're trying to do.

OK,

Here's the system:

Hardware Overview:

Model Name: iMac Pro
Model Identifier: iMacPro1,1
Processor Name: 18-Core Intel Xeon W
Processor Speed: 2.3 GHz
Number of Processors: 1
Total Number of Cores: 18
L2 Cache (per Core): 1 MB
L3 Cache: 24.8 MB
Hyper-Threading Technology: Enabled
Memory: 128 GB
System Firmware Version: 1554.80.3.0.0 (iBridge: 18.16.14347.0.0,0)
Serial Number (system): C02X5005HX8F
Hardware UUID: 42D681CC-E141-5D35-A758-EE69FB2BBC15
Provisioning UDID: 42D681CC-E141-5D35-A758-EE69FB2BBC15
Activation Lock Status: Enabled

Software:

System Version: macOS 11.2.2 (20D80)
Kernel Version: Darwin 20.3.0
Boot Volume: Macintosh HD
Boot Mode: Normal
Computer Name: iMac Pro (3)
Username: Andy Harris (andy)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 7:32

Graphics:
Chipset Model: Radeon Pro Vega 64
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 16 GB
Vendor: AMD (0x1002)
Device ID: 0x6860
Revision ID: 0x0000
ROM Revision: 113-D0500D-114
VBIOS Version: 113-D05001A1XT-018
Option ROM Version: 113-D05001A1XT-018
EFI Driver Version: 01.01.114
Metal Family: Supported, Metal GPUFamily macOS 2
Displays:
iMac:
Display Type: Built-In Retina LCD
Resolution: 5120x2880 Retina
Framebuffer Depth: 30-Bit Colour (ARGB2101010)
Main Display: Yes
Mirror: Off
Online: Yes
Automatically Adjust Brightness: Yes
Connection Type: Internal

There are many of these details in the logs as well.

The file type is 'CRM' from an EOS R5. The crashes are very reliable on a double click of a time line, but also adding to the time line or wiping over the timeline.

Regards

Andy

Another update:

I've found that all NEW projects crash - regardless of camera types used.

So thinking it was an external issue - I tried two things:

a) Reset UI Layout (did not help)
b) Deleting the cache location and creating a new one --- so far (15 minutes!) Resolve has stayed stable.

I checked on the disk space of the original cache area it was a 30TB drive that had about 0.5TB free space. I noticed that deleting the old cache area took several minutes - so I guess there were many many small files in there.

Did you delete the cache by hand?

I did delete the cache by hand.

The crashes are back, here are a couple diagnostics.

Andy

If you don't use the original files from Canon, but some other media, does it crashes?

Dear Forum.

I've spent a happy 5 minutes double clicking on timelines and switching projects at a furious rate.

Resolve 17.1 build 24 seems to have fixed this issue.

Regards


Andy