Failure to Install Resolve 17

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endlessblink1

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Failure to Install Resolve 17

PostWed Mar 03, 2021 6:38 pm

Hi,
I have been trying to Install Resolve 17 (the free version) on a windows 10 PC without success.
The previous version of Resolve worked without any major issues.
I have added screenshots of the error messages I get when trying to Install Resolve.

How can I solve this issue?

Thanks.
Attachments
RESOLVE ERROR 2.jpg
RESOLVE ERROR 2.jpg (49.4 KiB) Viewed 748 times
RESOLVE ERROR 1.jpg
RESOLVE ERROR 1.jpg (32.42 KiB) Viewed 748 times
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endlessblink1

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Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 8:55 am

Any Ideas ?:(
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Charles Bennett

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Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 9:43 am

Where did you download from? This is BMDs download page with the installers in the left hand column, which you can scroll down to find the version you require.
https://www.blackmagicdesign.com/support/family/davinci-resolve-and-fusion

As an example, this is what the download of the 17.1b10 zip file looks like. As you can see it is a .exe file.
Resolve Studio 20.01 build 6
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.
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endlessblink1

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Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 10:42 am

Hi Charles,
I downloaded the Installation from the main BMD download page.
I've addedd a link to how the instalation file looks on my side.

Thanks.
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RESOLVE ERROR 3.jpg
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Charles Bennett

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Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 11:13 am

Yes, that is the one. It should install without problems. In your earlier pic it shows the source drive as D:. I always put the downloads on my system drive C:. I have never seen a request for a CD ROM.
Resolve Studio 20.01 build 6
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.
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endlessblink1

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  • Real Name: Noam Naumovsky

Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 11:21 am

Yes, my downloads folder is on the D: Drive. Do you think that if I download the software to the C: drive and install it from there It should avoid this issue?

Do you know of direct support from BMD on issues such as this?

Many Thanks
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Charles Bennett

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Re: Failure to Install Resolve 17

PostThu Mar 04, 2021 12:30 pm

You will only get direct BMD support if you are using the paid Studio version, otherwise the forum is the place to go.
As to your D: drive, is it internal or external? If external, try coping the installer to your C: drive and installing from there.
Resolve Studio 20.01 build 6
Dell XPS 8700 i7-4790, 24GB RAM, 2 x Evo SSDs, GTX1060/6GB (572.16 Studio Driver), Win10 Home, Speed Editor, Faderport 1, Calibrated Eizo ColorEdge CS230 + BenQ & Samsung monitors for UI, Canon C100mk2, Zoom H2n.

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