BumbleBee wrote:Thanks for sharing - yeah I wish there could be a better way to talk to the development people, maybe they could make zoom meetings, where people could help and test. I don't know why they don't want feedback and help.
This is unlikely to happen as programmers have no time for this.
It’s not their job to talk on zoom about possible problem. They are paid way too much for this.
Reports collection and bugs validation process needs to happen way before it gets to programmers.
Once it’s validate then product manager creates list of most urgent bugs fixes etc. and only then it gets to programmers.
You idea is more like a wishful dream which is not going to happen. If you still don’t understand why answer is simple: time and money ( also properly structured work organisation). Situation where programmer jumps on zoom call with client and then possibly fixes issue is a fantasy, even based on fact that 80% of those calls would be about users problems not real issues. Whole thing would end up been a real nightmare for BM. Not going even mention about needed and wasted $ for such a support. How could you finance it from 300$ paid version and 1000x more free version user base?
If there is a real problem and you send report in the way BM ask you then they will look into it. Fix may come in next update or way later.