unable to install 17.1

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szekhely

  • Posts: 13
  • Joined: Fri Jan 01, 2021 1:21 am
  • Real Name: Paul Mailath

unable to install 17.1

PostThu Mar 18, 2021 9:40 am

I've upgraded Resolve without a problem a number of times but the changeto 17 has be stumped. Trying to upgrade to 17.0 I get the error message "the featue you are trying to use is on a network resource that is unavailable

there is a source location which does not appear to exist - c:\users\user\appdata\local \temp\{etc etc

I've downloaded 17.1 and the error is the same

I'm not sure what to try next
Paul Mailath, retired shooter/editor trying desperately to keep up to date.
Resolve Studio 18.5 build 41
Win 10 Pro 64-bit i7-8700k CPU @ 3.70GHz
Gigabyte Z370 HD3 - 32768MB
NVIDIA GeForce RTX 3060 12GB Drv 531.79
project & cache - 2x1TB SSD RAID 0
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Jim Simon

  • Posts: 36143
  • Joined: Fri Dec 23, 2016 1:47 am

Re: unable to install 17.1

PostThu Mar 18, 2021 2:54 pm

Someone else reported this error recently. Don't recall where it landed.

You have Unzipped the downloaded file?

Your Documents folder is in its default location on C:?

You're installing Resolve to the default location on C:?

You don't have any removable or networked drives attached?
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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szekhely

  • Posts: 13
  • Joined: Fri Jan 01, 2021 1:21 am
  • Real Name: Paul Mailath

Re: unable to install 17.1

PostThu Mar 18, 2021 10:40 pm

Hi Jim

file unzipped in downloads on drive C:

documents folder on drive C
installing to drive C
I have a number of networked drives attached - RAID servers

The setup hasn't changed since I installed Resolve 15 and updates have always been seamless
Paul Mailath, retired shooter/editor trying desperately to keep up to date.
Resolve Studio 18.5 build 41
Win 10 Pro 64-bit i7-8700k CPU @ 3.70GHz
Gigabyte Z370 HD3 - 32768MB
NVIDIA GeForce RTX 3060 12GB Drv 531.79
project & cache - 2x1TB SSD RAID 0
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Jim Simon

  • Posts: 36143
  • Joined: Fri Dec 23, 2016 1:47 am

Re: unable to install 17.1

PostFri Mar 19, 2021 2:52 pm

Try removing the networked drives and reboot.
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.

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