Resolve 17.1 Keep Crashing and Corrupting Project

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

Axentium

  • Posts: 22
  • Joined: Fri May 12, 2017 3:31 pm
  • Real Name: Julian Swarbrick

Resolve 17.1 Keep Crashing and Corrupting Project

PostMon Mar 29, 2021 7:55 pm

This has occurred twice now in the same way: When copying and pasting clips between projects then Resolve 17.1 crashed and resulted in a corrupt project that will not reload. Restoring the project from a backup drp and then continuing resulted in another crash and corrupt project that won't reload. The projects are 4K scope and the destination project into which I'm pasting footage had two timelines open; one for the main feature and another "sandbox" timeline for messing around being creative. This is costing serious time now (its a feature film...) so I'm making a post. Logs are attached. Wish me luck...
Attachments
DaVinci-Resolve-logs-20210329-203503.zip
Crash log from user Axentium 29 March 2021
(974.26 KiB) Downloaded 226 times
Julian Swarbrick
Central UK

Win | DR17.1.1 | i7 5960X Extreme | Asus X99-E WS | QuadroM6000 | Ultrastudio 4K Extreme 3 I/O | Eizo CG318 reference monitor | 160TB x 16HDD dual 10Gbit Ethernet TrueNAS array
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7836
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostMon Mar 29, 2021 9:18 pm

The 2 most recent crashes happened immediately after trying, and failing, to read this wav file:

\\mediaserver01\MediaServer01\The Last Trip Main Film Content RAW files and other projects MASTER FOOTAGE\6 THE LAST TRIP SIX A\Day 68 Audio Meeting Room Flashbacks and Railway Station\03-02-19\FILMABOUTALONGFILM-131.WAV

If you make a new project and add this file to it, does it also crash?

Also open the Windows System Information app, and do a File - Save, to generate a .NFO file, and send that as well.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

Axentium

  • Posts: 22
  • Joined: Fri May 12, 2017 3:31 pm
  • Real Name: Julian Swarbrick

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostTue Mar 30, 2021 9:33 am

Dwaine Maggart wrote:The 2 most recent crashes happened immediately after trying, and failing, to read this wav file:

\\mediaserver01\MediaServer01\The Last Trip Main Film Content RAW files and other projects MASTER FOOTAGE\6 THE LAST TRIP SIX A\Day 68 Audio Meeting Room Flashbacks and Railway Station\03-02-19\FILMABOUTALONGFILM-131.WAV

If you make a new project and add this file to it, does it also crash?

Also open the Windows System Information app, and do a File - Save, to generate a .NFO file, and send that as well.

The file "FILMABOUTALONGFILM-131.WAV" loads perfectly in a new test project; no crashing. It saves and it reloads. However, the recorded filepath to it is a legacy one; it reflects a supplier's system, not mine.
Win sysinfo (.nfo) file attached (zipped) as requested. It's probably full of DCOM errors - I know about those.
Attachments
Win Sysinfo file - User AXENTIUM.zip
Win sysinfo from user Axentium 2021-03-30 zipped in win10
(91.11 KiB) Downloaded 2 times
Julian Swarbrick
Central UK

Win | DR17.1.1 | i7 5960X Extreme | Asus X99-E WS | QuadroM6000 | Ultrastudio 4K Extreme 3 I/O | Eizo CG318 reference monitor | 160TB x 16HDD dual 10Gbit Ethernet TrueNAS array
Offline
User avatar

Dwaine Maggart

Blackmagic Design

  • Posts: 7836
  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostTue Mar 30, 2021 4:44 pm

OK, then just a coincidence that the crash happened after those read errors. The read errors makes sense if that's not a valid path.

Please send project export .drp's of a pair of projects that would allow us to attempt to reproduce the issue at our end, along with details of what clips to try to copy to which timeline in the other project.
Dwaine Maggart
Blackmagic Design DaVinci Support
Offline

Axentium

  • Posts: 22
  • Joined: Fri May 12, 2017 3:31 pm
  • Real Name: Julian Swarbrick

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostWed Mar 31, 2021 9:58 pm

Dwaine Maggart wrote:OK, then just a coincidence that the crash happened after those read errors. The read errors makes sense if that's not a valid path.

Please send project export .drp's of a pair of projects that would allow us to attempt to reproduce the issue at our end, along with details of what clips to try to copy to which timeline in the other project.

Thanks for the update. Unfortunately I'm not at liberty to send projects or any material from these projects - or even empty projects without linked media (and there's 30TB of media). We are under non-disclosure agreements because the material is for an upcoming cinema feature film. Our hands are somewhat tied. It must be frustrating for you when trying to duplicate a problem that's been raised and you get nothing to work with - and its similarly frustrating for us, because we'd REALLY like to help solve the problem.

Copying and pasting between timelines has not been without problems since version 16.x. In version 16.x I would frequently get "GPU memory full" warnings when that plainly wasn't true (12GB Quadro only 60% used). Ver 17.x seems to be more tolerant of GPU memory usage - but will frequently crash without warning (once every 3 hours very rough estimate) and taking the project with it when working dual timelines in long-form projects. The upside is that I'm very good at database restoring now...

I guess I'll have to limit dual / multiple timelines to small projects for now.

Best regards.
Julian Swarbrick
Central UK

Win | DR17.1.1 | i7 5960X Extreme | Asus X99-E WS | QuadroM6000 | Ultrastudio 4K Extreme 3 I/O | Eizo CG318 reference monitor | 160TB x 16HDD dual 10Gbit Ethernet TrueNAS array
Offline

Shrinivas Ramani

Blackmagic Design

  • Posts: 1544
  • Joined: Wed Sep 20, 2017 10:19 am

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostThu Apr 01, 2021 8:23 am

Hi Julian

Can you try the 17.1.1 update released yesterday and let us know if you still see the issue?

Thanks
Shrinivas
Offline

Axentium

  • Posts: 22
  • Joined: Fri May 12, 2017 3:31 pm
  • Real Name: Julian Swarbrick

Re: Resolve 17.1 Keep Crashing and Corrupting Project

PostThu Apr 08, 2021 1:39 pm

Shrinivas Ramani wrote:Hi Julian

Can you try the 17.1.1 update released yesterday and let us know if you still see the issue?

Thanks
Shrinivas

I'm on 17.1.1 and - so far, excepting one sporadic crash - it seems to be working OK between two timelines in a short-form project (3mins). Not attempted working long-form projects (2 hours+) in this style yet.

17.1.1 has definitely fixed this issue though: viewtopic.php?f=21&t=137274
Julian Swarbrick
Central UK

Win | DR17.1.1 | i7 5960X Extreme | Asus X99-E WS | QuadroM6000 | Ultrastudio 4K Extreme 3 I/O | Eizo CG318 reference monitor | 160TB x 16HDD dual 10Gbit Ethernet TrueNAS array

Return to DaVinci Resolve

Who is online

Users browsing this forum: EidosCineArt, madterol, Peter Cave and 70 guests