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Audio Issue: Looping & Repeating Resolve 17.1 Build 24

PostPosted: Tue Mar 30, 2021 8:41 pm
by billhamway
Howdy folks!

Anyone have issues with Resolve 17.1 Build 24 where their audio loops and repeats?
—Audio track loops and repeats itself in Timeline.
—Audio partially plays through left channel, not right.

Audio plays back normally in Multicam Timeline, when playing back in Timeline is when it starts looping.

Context/Scope of Issue:
We had this issue with Resolve 17 Beta so we stopped using it.
We upgraded to stable version 17.1 Build 24 and it's happening again, on a Windows 10 computer that never had the beta version installed.

—It happens on our MacBooks and Windows 10 PCs.
—It happens across different projects and timelines.
—It only happens on projects that were in the database that was upgraded from Resolve 16 to 17.
—Our typical projects are filmed with three BMCC 6K's edited into Multicam Timelines.
—Multicam Timeline is synced from Waveform.
—We use audio from one of the cameras.

Troubleshooting:
—We've uninstalled/reinstalled Resolve.
—We've imported backup databases.
—We've disabled audio channels.
—We've tried stereo and mono audio channels in Multicam Timeline video track with master audio.
—We've re-synced audio based on waveforms.
—We've downgraded back to Resolve 16 and imported backup database and project plays without issue.

I'm at a loss for how to fix it and what's going on.
I haven't seen anyone else have this issue, so I have no clue how it's happened across multiple computers and different project databases for us.

I really appreciate your help, thank you!

p.s. Admins, I tried to post links to the videos showing this issue but it says I'm not allowed to post URLs. And it says that videos aren't allowed to be uploaded as attachments.

Can you allow me to share a video so that people can see/hear what's happening?

Re: Audio Issue: Looping & Repeating Resolve 17.1 Build 24

PostPosted: Tue Mar 30, 2021 10:12 pm
by Jim Simon
You'll have to upload to Vimeo or YouTube and post a link. Insert a space after the www so the forums doesn't see it as a link.

Re: Audio Issue: Looping & Repeating Resolve 17.1 Build 24

PostPosted: Tue Mar 30, 2021 10:14 pm
by Jim Simon
I have not seen any such behavior myself, though I never use audio in a Multicam. I Disable the audio of Multicam clips and add the audio files to the timeline separately.

Re: Audio Issue: Looping & Repeating Resolve 17.1 Build 24

PostPosted: Wed Mar 31, 2021 7:38 am
by Shrinivas Ramani
Bill

The new release - 17.1.1 - has additional fixes for audio playback. If you can, could you try installing 17.1.1 to check if it solves your issue?

If the audio playback still shows issues, please share the following:
- Resolve logs created from the Help menu,
- a sample DRP and media with which you can see the issue.
- a video/phone capture showing this issue
as a Dropbox (or other filesharing) link that we can examine.

Please also add details on your audio setup.

Thanks
Shrinivas

Re: Audio Issue: Looping & Repeating Resolve 17.1 Build 24

PostPosted: Tue Apr 06, 2021 6:43 pm
by billhamway
Thanks for your help everyone!

Video of Audio Looping:
https://drive.google.com/file/d/1V6nHESqQ-ErLus9gHoM6qqX4zFw_MH2_/view?usp=sharing

Video of Audio switching between left/right channels:
https://drive.google.com/file/d/1V5Xep9eAsWHZokqfNAhDnWpiZplxFDYn/view?usp=sharing

We updated to 17.1.1 and it's still happening.

Here are the logs:
https://drive.google.com/open?id=1WAU5wZHOCS3xXBdVtazZhMFvQA6kBurV&authuser=bill%40mammothparty.com&usp=drive_fs


Our project media is 1.18TB's so that'll take a crazy long time to upload but here is the DRP file:
https://drive.google.com/open?id=1AtcIs7bBXXN5MZ-yt80rtNnY7OAGojEa&authuser=bill%40mammothparty.com&usp=drive_fs