Resolve not loading large project.

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endrid

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Resolve not loading large project.

PostSun Apr 04, 2021 3:58 pm

Hello! My resolve project freezes while loading and shows no errors. The program locks up and I have to close it with task manager (on Windows).

Resolve us updated to 17.1.1 and below are logs and nfo.

dropbox. com/s/ehrvlhlfnddoj0w/DxDiag.txt?dl=0

dropbox. com/s/jr74nip92lbwg24/NFO%20file.nfo?dl=0

I am posting this again because I haven't heard anything back in almost two weeks.

viewtopic.php?f=21&t=138003
Last edited by endrid on Tue Apr 27, 2021 8:00 pm, edited 1 time in total.
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Jim Simon

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Re: Resolve not loading large project. Please help

PostSun Apr 04, 2021 4:02 pm

Sometimes staff miss a post.
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Peter Chamberlain

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Re: Resolve not loading large project. Please help

PostMon Apr 05, 2021 3:16 am

Is it just this project?
If so, please post a link to the drp for this project.
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endrid

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Re: Resolve not loading large project. Please help

PostTue Apr 06, 2021 4:32 pm

Peter Chamberlain wrote:Is it just this project?
If so, please post a link to the drp for this project.


It is only this project. When I try to export the project, it freezes and then crashes just the same way as when opening it.
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Peter Chamberlain

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Re: Resolve not loading large project. Please help

PostWed Apr 07, 2021 5:41 am

Do you have the drp of this project to post?
Is it in a disk database?
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Dwaine Maggart

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Re: Resolve not loading large project. Please help

PostWed Apr 07, 2021 5:48 am

You have provided a dxdiag file and a .NFO file. We need the .NFO file, so that's good.

We also need a Resolve diagnostics log file. After a crash, restart Resolve and load or start a new project, so you can access the Resolve Help menu. In the Resolve Help menu, select "Create Diagnostics Log on Desktop". Send us a link to that file.

And do the above immediately after a crash caused by trying to load or export the file, where you have to force quit.
Dwaine Maggart
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Dwaine Maggart

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Re: Resolve not loading large project. Please help

PostWed Apr 07, 2021 5:51 am

I also see in the most recent Windows crash log that you were running Resolve 17.0. If you haven't already, install the current 17.1.1 release and see if it still has the issue.
Dwaine Maggart
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endrid

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Re: Resolve not loading large project. Please help

PostWed Apr 07, 2021 7:46 pm

Sweet thanks Dwaine!

I did update to the latest version after posting that. The below files are from the diagnostics log file.

https://www.dropbox. com/sh/r54l8ku2gqrvj79/AAB5uQucq1Sm44pMqypNOTdNa?dl=0

https://www.dropbox. com/sh/g94jb9v6zoh8pvv/AAD_NDq-GHMC3isHoDPO8VLOa?dl=0

https://www.dropbox. com/s/cv181kc9d12ma9y/crash_archive.txt?dl=0

Also, wondering if there is any privacy concerns for these logs? Also, can you see project file names and details in the project file? There may be sensitive data there.

I really appreciate your help.

Myles
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Dwaine Maggart

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Re: Resolve not loading large project. Please help

PostWed Apr 07, 2021 8:33 pm

The only projects I see referenced in the logs are:

fred 3-31 bw
marks
ff

But looks like all except perhaps ff are loading.

Is one of those the project you have the issue with? And which of your 3 databases is the project in?
Dwaine Maggart
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endrid

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Re: Resolve not loading large project. Please help

PostThu Apr 08, 2021 2:34 am

ff was made just to create the file. Smithton is the database, and KC trailer 2 is the project.

Dwaine Maggart wrote:The only projects I see referenced in the logs are:

fred 3-31 bw
marks
ff

But looks like all except perhaps ff are loading.

Is one of those the project you have the issue with? And which of your 3 databases is the project in?
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Dwaine Maggart

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Re: Resolve not loading large project. Please help

PostThu Apr 08, 2021 6:20 am

OK, so in this folder:

J\Smithton backup\Resolve DB\Resolve Projects\Users\guest\Projects (or something similar to this)

Should be a folder named KC trailer 2

Zip that folder, and provide a link to the zip file.
Dwaine Maggart
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endrid

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Re: Resolve not loading large project. Please help

PostThu Apr 08, 2021 5:46 pm

Dwaine Maggart wrote:OK, so in this folder:

J\Smithton backup\Resolve DB\Resolve Projects\Users\guest\Projects (or something similar to this)

Should be a folder named KC trailer 2

Zip that folder, and provide a link to the zip file.
Last edited by endrid on Fri Apr 16, 2021 10:32 pm, edited 1 time in total.
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endrid

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Re: Resolve not loading large project. Please help

PostThu Apr 15, 2021 8:14 am

Any update? Id be happy to correspond directly.
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Dwaine Maggart

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Re: Resolve not loading large project. Please help

PostFri Apr 16, 2021 8:17 am

The dev team is looking into the issue.
Dwaine Maggart
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Frank Glencairn

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Re: Resolve not loading large project. Please help

PostFri Apr 16, 2021 9:27 am

Working on 2 feature films for Cannes as we speak, both around 90 min. - they both load just fine. Looks like it's not a Resolve problem per se.
http://frankglencairn.wordpress.com/

I told you so :-)
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endrid

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Re: Resolve not loading large project. Please help

PostFri Apr 16, 2021 10:33 pm

Dwaine Maggart wrote:The dev team is looking into the issue.


Very much appreciated.
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endrid

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Re: Resolve not loading large project.

PostMon May 03, 2021 3:01 pm

Hello! Any updates? Is there any way I can get my timeline back? Is there a way just to retrieve the information? I spent a lot of time on this edit and if you just need to tell me there is no chance to get it back I can focus on my next steps. Feel free to contact me directly if there is a way to do that.

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