Blackmagic Forum

Hi!

Davinci Resolve 17.1.1 do not display MP4 coming from my Huawei P20 cellphone. The sound is there but the picture show "Media Offline". Someone have a Fix for that?

Thank you!

U probably need the Studio version.
U can post a sample here and someone can check.

I do have the Studio version of Resolve, but I've just completed a film which had several clips from my Huawei P20 Pro (H264 and H265) amidst the Blackmagic footage, so there's no inherent incompatibility (Resolve 16-17.1.1)

Ian

Cell phones aren't good options for filmmaking.

You are probably gonna have to use Adobe Media Encoder, Handbrake(free), or something like that to convert the files.

What are the exact specs of the file? Stating what phone it was recorded on tells us nothing whatsoever about what's inside it.

Software like Mediainfo will give you details.

SwansongMedia wrote:What are the exact specs of the file? Stating what phone it was recorded on tells us nothing whatsoever about what's inside it.

Software like Mediainfo will give you details.

It tells you a lot, because every other phone of that type will record the same media. Takes 15 seconds to find this information with Google...

Trensharo wrote:It tells you a lot, because every other phone of that type will record the same media. Takes 15 seconds to find this information with Google...

And as Google helpfully points out, it can record at least five different resolution/frame rate combinations along with various other modes / options. Sadly it wasn't able to tell me which of those the OP used...

Peter Chamberlain wrote:U probably need the Studio version.
U can post a sample here and someone can check.

here is a small footage
http://www.filedropper.com/vid20210410004057

Jim Simon wrote:Cell phones aren't good options for filmmaking.

I know I know But for now to make some test it do the job.

SwansongMedia wrote:What are the exact specs of the file? Stating what phone it was recorded on tells us nothing whatsoever about what's inside it.

Software like Mediainfo will give you details.

I just post an example. If you want to test

But MediaInfo said

JRTrudel wrote:

Peter Chamberlain wrote:U probably need the Studio version.
U can post a sample here and someone can check.

here is a small footage
http://www.filedropper.com/vid20210410004057

Your link doesn't work

Jean-Rene,

Can I assume you're on a Windows system? H.265 playback on a Windows system depends on a couple of things.
a. Please look up the Windows HEVC codec from Microsoft.
b. If the HEVC codec is 10-bit encoded, you will additionally need Davinci Resolve Studio. The studio version also supports hardware accelerated playback and encode for supported H.264 and HEVC profiles.

Givne the dependence on hardware and OS, I would highly encourage you to detail your setup (see FAQs).

Regards
Shrinivas