Blackmagic Forum

I have already installed DaVinci Resolve 16 on this PC but then I upgraded to 17.
In doing so, the program simply doesn't run.
I already uninstalled version 17 and reinstalled a clean version 16 but to no avail.

When I try to run CaptureLogs on version 17, the next message appears:
zip I /O error: No such file or directory
zip error : Could not create output file (C:/Users/artco/Desktop/DaVinci-Resolve-Logs20210416_130627.zip)

but a message pops up saying:
DaVinci-Resolve-Logs20210416_130627.zip has been saved to the Desktop

But there wasn't any file created in the desktop.

I would love any help I can get

Thanks

Details of ur system and is might help, as per FAQs

To create Log and NFO files .........


This is what you should see on your desktop.....


Not giving any details of your system and also the exact versions of Resolve you have tried does not help.