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Application Suspension and the closes

PostPosted: Fri Apr 16, 2021 12:12 pm
by Pokati
I have already installed DaVinci Resolve 16 on this PC but then I upgraded to 17.
In doing so, the program simply doesn't run.
I already uninstalled version 17 and reinstalled a clean version 16 but to no avail.

When I try to run CaptureLogs on version 17, the next message appears:
zip I /O error: No such file or directory
zip error : Could not create output file (C:/Users/artco/Desktop/DaVinci-Resolve-Logs20210416_130627.zip)

but a message pops up saying:
DaVinci-Resolve-Logs20210416_130627.zip has been saved to the Desktop

But there wasn't any file created in the desktop.

I would love any help I can get

Thanks

Re: Application Suspension and the closes

PostPosted: Mon May 03, 2021 10:45 am
by Peter Chamberlain
Details of ur system and is might help, as per FAQs

Re: Application Suspension and the closes

PostPosted: Mon May 03, 2021 2:19 pm
by Charles Bennett
To create Log and NFO files .........
Logs.JPG
Logs.JPG (44.09 KiB) Viewed 43 times


This is what you should see on your desktop.....
Capture Logs and NFO file.JPG
Capture Logs and NFO file.JPG (52.05 KiB) Viewed 43 times


Not giving any details of your system and also the exact versions of Resolve you have tried does not help.