There was an error when attempting to perform the activation

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Nonoo64

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  • Real Name: Norbert Varga

There was an error when attempting to perform the activation

PostFri Apr 16, 2021 12:37 pm

Hello,

We've bought DaVinci Resolve Studio around 2 months ago. It has worked flawlessly, however, today it asked for the license key again when I started it. I've entered the key again, and a red message was shown, saying "There was an error when attempting to perform the activation. Please contact Blackmagic Design support for assistance."

I tried to restart my computer, restart Resolve, but nothing helps, I always get the same message when entering the key.

What should I do to resolve the issue?
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Jim Simon

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Re: There was an error when attempting to perform the activa

PostFri Apr 16, 2021 2:16 pm

There seem to be a lot of reports about the activation server going wonky these last few weeks. Might be the only thing you can do is wait for things to work again.

(In mean time, maybe consider getting another license as a dongle to prevent this from ever happening again.)
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Uli Plank

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Re: There was an error when attempting to perform the activa

PostFri Apr 16, 2021 2:22 pm

Depending on where you are, tunneling to the US might help.
Or try tethering with a smartphone.
Don't approach Resolve with your expectations from other NLEs! They are all different.
Resolve Studio 17.1.1 and Fusion Studio 17, macOS 10.15.7
iMac 2017 Radeon Pro 580 8 GB VRAM, 32 GB RAM
2018 Mac mini 16 GB RAM, eGFX Breakway RX 580 MacOS 10.14.6
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Nonoo64

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Re: There was an error when attempting to perform the activa

PostWed Apr 21, 2021 7:40 am

Still does not work after more than 5 days. I'll contact support in email.
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Nonoo64

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  • Real Name: Norbert Varga

Re: There was an error when attempting to perform the activa

PostMon Apr 26, 2021 6:01 am

Support has reset the activation code, and activation now works.

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