Speed Editor can not connect to bluetooth

I just received the Speed Editor with Studio bundle this week. The device works with USB but I can not get it to function with Bluetooth on two different Windows 10 computers. Have searched this forum and read many posts trying so many things.
1. Windows 10 with latest updates.
2. Purchased a Bluetooth 5.0 dongle, installed appropriate drivers and made no difference.
3. Firmware Version 1.1, Build 49b7e6df
4. Plug into USB and can see in the Panels Setup. Unplug USB, it disappears from the devices. Try to search for it on the Bluetooth add devices and it never shows up while the key light is still on.
5. Using BluetoothView freeware application that shows other BT devices attempting to connect, no attempt from the Speed Editor.
6. I did submit an email request to support.
Any help is appreciated.
Jim
1. Windows 10 with latest updates.
2. Purchased a Bluetooth 5.0 dongle, installed appropriate drivers and made no difference.
3. Firmware Version 1.1, Build 49b7e6df
4. Plug into USB and can see in the Panels Setup. Unplug USB, it disappears from the devices. Try to search for it on the Bluetooth add devices and it never shows up while the key light is still on.
5. Using BluetoothView freeware application that shows other BT devices attempting to connect, no attempt from the Speed Editor.
6. I did submit an email request to support.
Any help is appreciated.
Jim