Blackmagic Forum

Hey All,

I have a problem when I import a couple of .mov files into Resolve 17.

When I drag and drop the files it immediately says "Media Offline". I can still play the clips, but only the audio comes through, no video. These clips were filmed on an iPhone 12 and imported to my PC.

I tried the re-link fix but it still doesn't work.

Any help would be appreciated,

Thanks

Also,

I am using the free version of Resolve 17

UPDATE:

I converted the files from .mov to .mp4, and the issue has been fixed.

I have the same problem with DR 17.2 in fact firstly I converted mkv with 4K HDR (HEVC) to mp4 or mov via ffmpeg (Windows Powershell Command) like this:

Code: Select all

Start-Process -FilePath "ffmpeg.exe" -Wait -NoNewWindow -ArgumentList "-i ""Desktop\Video.mkv"" -an -sn -dn -map_chapters -1 -c:v copy ""Desktop\Video.mp4"""

Does anybody know why the output file on DR is showing media offline although it plays on Media Player well?

Nobody can help me?