Resolve won't start

Similar to other posts I've seen on this forum, I installed Davinci Resolve 17.1.1 a couple of weeks ago. I got a message saying install was successful, went through the welcome tour, but then Resolve didn't open.

I tried a clean install, that didn't work either. I then tried installing Resolve 16, same thing happened. Went through the welcome tour, then Resolve didn't open.

Here is a link to all diagnostic info, including NFO and CaptureLogs: https://drive.google.com/drive/folders/ ... sp=sharing

any help would be appreciated, thank you in advance!

Are you running some virtual machine ?

I don't think that Resolve likes that

It looks to me that you don't have a dedicated gpu card.

Can you confirm?

It does indicate that your computer is not able to run Resolve. Post your system specs and we may be able to point you in the right direction.

Pierre - Yes, I do have a virtual machine installed on my pc, but Resolve is not running in a VM and the VM is not running at the same time as Resolve.

Walter - you are correct, I do not have a dedicated GPU card.

Charles - that seems a bit odd as I have run Resolve on the past on this specific machine, it just refused to load one day for some reason. I do understand that Resolve doesn't run great on laptops, but I'm only doing very light editing.
i5-1035G1 + 16 GB RAM

Pierre - Yes, I do have a virtual machine installed on my pc, but Resolve is not running in a VM and the VM is not running at the same time as Resolve.

Walter - you are correct, I do not have a dedicated GPU card.

Charles - that seems a bit odd as I have run Resolve on the past on this specific machine, it just refused to load one day for some reason. I do understand that Resolve doesn't run great on laptops, but I'm only doing very light editing.
i5-1035G1 + 16 GB RAM

My understanding is that if you dont have a (dedicated) GPU card with either CUDA or OpenGL capability, resolve will not work at all.

[Dwaine Maggart]

Looks like an issue with the installed OpenCL.dll file. Your Geekbench 4 app seems to be having similar issues with that file.

You have an Intel graphics driver installed that does not appear on the Lenovo driver updates for that system, nor does it appear on the Intel driver list for that iGPU.

Try installing the 27.20.100.8783 driver from the Lenovo support site. And then try Resolve 17.2.1 with it.

If that doesn't work, you can try some of the drivers listed here in the Intel site:

https://downloadcenter.intel.com/downlo ... CH-Drivers

Or you can run the Automatically Update Your Drivers app from that same site, and see what it installs.

Looks like an issue with the installed OpenCL.dll file. Your Geekbench 4 app seems to be having similar issues with that file.

You have an Intel graphics driver installed that does not appear on the Lenovo driver updates for that system, nor does it appear on the Intel driver list for that iGPU.

Try installing the 27.20.100.8783 driver from the Lenovo support site. And then try Resolve 17.2.1 with it.

If that doesn't work, you can try some of the drivers listed here in the Intel site:

https://downloadcenter.intel.com/downlo ... CH-Drivers

Or you can run the Automatically Update Your Drivers app from that same site, and see what it installs.

Hi Dwaine -
I tried running Resolve with the Lenovo drivers and Intel drivers - no luck with either.

Here's an updated CaptureLogs along with .NFO and DxDiag: https://drive.google.com/drive/folders/ ... sp=sharing

[Dwaine Maggart]

Resolve is still crashing instantly when trying to run the GPUdetect process.

And the Windows log shows that it's still an issue with OpenCL.dll.

Another user with a similar issue solved it by running the Intel Auto Detect process and letting it install the driver. Did you try that, or did you just manually download some of the Intel drivers and install them?

If you did the Intel Auto Detect, then I'm down to this suggestion: Use DDU to remove the current Intel driver stuff, then reinstall the Intel driver.

This link shows the basic process for using DDU to remove the Intel driver:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

Resolve is still crashing instantly when trying to run the GPUdetect process.

And the Windows log shows that it's still an issue with OpenCL.dll.

Another user with a similar issue solved it by running the Intel Auto Detect process and letting it install the driver. Did you try that, or did you just manually download some of the Intel drivers and install them?

If you did the Intel Auto Detect, then I'm down to this suggestion: Use DDU to remove the current Intel driver stuff, then reinstall the Intel driver.

This link shows the basic process for using DDU to remove the Intel driver:

viewtopic.php?f=21&t=119852&hilit=+ddu#p659861

Thank you, Dwaine! I uninstalled the driver using DDU and then reinstalled the driver from the Lenovo support page, and Resolve started normally.