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Davinci Resolve Studio 17.2 not starting on Windows 10

PostPosted: Thu May 27, 2021 7:14 am
by maxhorizon
Hi,

I recently have purchased Davinci Resolve Studio 17.
I have Windows 10 updated to the latest 21H1 and 4 AMD RX 580 GPUs. I also have Intel Graphics Card 630.

All drivers are updated to the latest ones.

When I turn Resolve Studio I always get this:

Image
https://drive.google.com/file/d/1rY2GFV ... sp=sharing

I made sure to remove Auto and uncheck integrated graphics, but everytime the system will keep showing the previous message.

Image
https://drive.google.com/file/d/1NHjp6a ... sp=sharing

The followings are the logs and system info:

System Information
https://drive.google.com/file/d/11I4-Xj ... sp=sharing

Resolve Studio Log
https://drive.google.com/file/d/1NE1EIN ... sp=sharing

I did try to disable the intel graphics card but the application is stuck at loading Fairlight audio splash screen.

I tried contacting the support through email but I didn't get a response.

Appreciate your immediate help, please.

Best Regards,
Salim

Re: Davinci Resolve Studio 17.2 not starting on Windows 10

PostPosted: Thu May 27, 2021 8:18 am
by Peter Chamberlain
Can u physically remove the Intel card and connect ur ui monitor to one of the 580s?

Re: Davinci Resolve Studio 17.2 not starting on Windows 10

PostPosted: Thu May 27, 2021 3:45 pm
by maxhorizon
Thank you. I have connected the cable directly to one of the AMD GPU and the issue is resolved.

I appreciate it.