DR Studio 17.2 Stuck at "Loading Project Settings"

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apomares

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DR Studio 17.2 Stuck at "Loading Project Settings"

PostSun May 30, 2021 7:40 pm

Hi. I have tried several recommendations from this forum. None worked. Disconnected all USB devices, clean install, loaded last working DB. I can't make it work. It was working fine until something (I can't figure it out) changed all. I would really appreciate your help.

Configutation:
Lenovo ThinkStation D30, W10 Pro (up to date), 2x Xeon 3.0 Ghz,
64 Gb main memory, SSD for OS, SSD for Resolve
Database and SSD for scratch (separate drives)
GeForce GTX1080, 8 Gb with last Studio driver with Benq 28" attached
Admin privileges on the computer used only for work.
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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apomares

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon May 31, 2021 10:16 am

I would really appreciate any help concerning this issue. I can't work :(

Here is the log file generated with CaltureLogs.bat:
https://drive.google.com/file/d/103t0Jmod8WgdDnX1qYs3Me8Z2uPTQHfg/view?usp=sharing
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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apomares

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon May 31, 2021 10:51 am

Update: Last try to run took 15 minutes to load. Again, thanks for any help :P
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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SeldomSeenKid

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon May 31, 2021 1:21 pm

I had the same problem. DR worked fine until IT installed a new anti-virus software, namely SentinelOne*. I asked my IT guru to exclude the DR executable from the scanning-profile and everything went back to normal.

* This problem might also occur with other EDR software.
Good judgement comes from experience. Experience comes from bad judgement.
# Threadripper 32 core / 160GB / RTX4000 8GB / WIN10 #
# BMCC / DVR17.4.6 Studio / Speed Editor / Tangent Ripple / X-Touch One / X-Touch mini / Space Explorer / 5.1 HDMI#
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apomares

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon May 31, 2021 2:37 pm

SeldomSeenKid wrote:I had the same problem. DR worked fine until IT installed a new anti-virus software, namely SentinelOne*. I asked my IT guru to exclude the DR executable from the scanning-profile and everything went back to normal.

* This problem might also occur with other EDR software.


Michael, the exception in the AVG Antivirus was already set for the whole Davinci Resolve folder. Thanks for your help 8-)
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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Jim Simon

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon May 31, 2021 6:16 pm

I recommend not using any third-party security software on an editing system. Use the native Windows Security.

My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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apomares

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 10:18 am

Jim Simon wrote:I recommend not using any third-party security software on an editing system. Use the native Windows Security.



Thanks for your help Jim. I followed your recommendation: Uninstalled AVG Antivirus, nevertheless this not solved the issue. DR is stuck at Loading Project settings.

I would like to get some advice from Blackmagic, I placed a support request but not answers in several days. It is supposed for DR Studio users to have support but I don't see this is happening.
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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apomares

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  • Real Name: ALBERTO POMARES

Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 12:06 pm

Still no help from Blackmagic support. I did a complete uninstall using Windows uninstaller tool and reinstalled again. First time I run it worked very fast, nevertheless, it was the only one. After closing and starting again DR now is stuck and no way to make it work no even after long time waiting. I need help to solve this issue.
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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Jim Simon

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 12:47 pm

OK.

Is this a dedicated editing system? No games, email, office, development, etc.?
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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apomares

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  • Real Name: ALBERTO POMARES

Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 12:52 pm

Jim Simon wrote:OK.

Is this a dedicated editing system? No games, email, office, development, etc.?
This is my computer for photos/video editing. No games, no nonsense


Sent from my iPhone using Tapatalk
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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Jim Simon

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 1:03 pm

OK.

Your best option now is probably to wait for BMD's response to the logs.
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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apomares

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  • Joined: Mon Nov 05, 2018 5:53 pm
  • Location: Caracas, Venezuela
  • Real Name: ALBERTO POMARES

Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostTue Jun 01, 2021 11:27 pm

Thanks Jim :)
Alberto Pomares
Lenovo ThinkStation 30, 2x Xeon 3 Ghz - Windows 10 Pro (up to date)
64 GB, 256 Gb SSD-OS, 256 Gb SSD- Scratch/Cache,
NVIDIA GEFORCE GTX 1080, 8 GB - (last Studio driver)
Davinci Resolve Studio 17.2
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MeadowdaleFilms

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostFri Jun 04, 2021 7:35 pm

This might be a Windows Update issue with the latest 2021 update that was just released. I see this hang issue in the Windows File Explorer as well as Resolve. It eventually comes back, but it takes several minutes on my system. If you didn't recently install the Windows update, or don't use Windows then something else is happening. I was able to restart Resolve many times with 17.2 but just recently it started to hang during startup. I have a laptop and connect it to various monitors in multiple configurations depending on what I'm doing, but this hasn't been an issue before. Not sure that is related but it is something I do that Resolve use to have a problem with but has since fixed.
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Brad Thompson

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostThu Dec 16, 2021 3:04 pm

I know this is a late reply, but maybe it will help someone else.

I just had this issue. I did all the things suggested, including updating to the latest dot release but none of those things worked. I managed to get resolve to launch by rt-clicking the executable and selecting "run as administrator". It fired right up.
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SunnyRT

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Re: DR Studio 17.2 Stuck at "Loading Project Settings"

PostMon Jan 03, 2022 9:08 pm

Running as admin fixed this problem for me too.

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