James Little wrote:Hi Bridget,
should work fine on Windows, however Windows in general (or BIOS) often has issues with hot plug. You might try having the Scanner connected prior to booting, not really acceptable, but Thunderbolt support (PCIe even) on windows is pretty hit and miss.
Also, can you confirm whether the Scanners shows up fine in 'Cintel Setup' and that you have Cintel 4.1 installed?
Hi James,
Thanks for the reply! I do have Cintel 4.1 downloaded, but the Cintel doesn't show up in Cintel Setup because the computer crashes if I try to connect the Cintel at all. I tried turning my computer off, plugging the Cintel in when it's running and connected through Thunderbolt, then turning the computer on, and the computer still crashes. The computer seems to be running normally otherwise. It's a Dell OptiPlex 7090.
Let me know if you have any other thoughts on this or need more info!
Thank you!