New install will not start
Posted:
Tue Jun 08, 2021 11:58 pmby Ben Edwards
When I click on the Resolve icon I just get a spinning icon circle for a few seconds then nothing. I looked in task manager and there was no process. I tried uninstalling and reinstalling but still the same behaviour.
Its a relatively new windows install (about a month), its a Razer Blade 14 2016 with 16GB of ram and a GTX 1060 6GB GPU and an Intel i7-6700HQ CPU @ 2.60GHz.
Regards,
ben
Re: New install will not start
Posted:
Wed Jun 09, 2021 6:14 amby Peter Chamberlain
Moved to Resolve forum
Try a full install of the GPU driver, not update, that’s currently listed for that GPU.
If that doesn’t work, see FAQs re capture logs and post a link
Re: New install will not start
Posted:
Wed Jun 09, 2021 11:27 pmby Ben Edwards
OK, deleted drivers, rebooted and reinstalled but still same behaviour. Here is the log:
[0x00001a48] | Undefined | INFO | 2021-06-05 01:41:14,050 | --------------------------------------------------------------------------------
[0x00001a48] | Undefined | INFO | 2021-06-05 01:41:14,050 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00001a48] | Undefined | INFO | 2021-06-05 01:41:14,050 | --------------------------------------------------------------------------------
[0x00001a48] | Main | INFO | 2021-06-05 01:41:14,052 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00001a48] | Main | INFO | 2021-06-05 01:41:14,052 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00001a48] | Main | INFO | 2021-06-05 01:41:14,053 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00001a48] | GPUDetect | INFO | 2021-06-05 01:41:14,055 | Starting GPUDetect 1.1_3-a4
[0x00003870] | Undefined | INFO | 2021-06-05 01:44:12,023 | --------------------------------------------------------------------------------
[0x00003870] | Undefined | INFO | 2021-06-05 01:44:12,023 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00003870] | Undefined | INFO | 2021-06-05 01:44:12,023 | --------------------------------------------------------------------------------
[0x00003870] | Main | INFO | 2021-06-05 01:44:12,027 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00003870] | Main | INFO | 2021-06-05 01:44:12,027 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00003870] | Main | INFO | 2021-06-05 01:44:12,028 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00003870] | GPUDetect | INFO | 2021-06-05 01:44:12,029 | Starting GPUDetect 1.1_3-a4
[0x00003cf0] | Undefined | INFO | 2021-06-06 01:35:04,047 | --------------------------------------------------------------------------------
[0x00003cf0] | Undefined | INFO | 2021-06-06 01:35:04,047 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00003cf0] | Undefined | INFO | 2021-06-06 01:35:04,048 | --------------------------------------------------------------------------------
[0x00003cf0] | Main | INFO | 2021-06-06 01:35:04,102 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00003cf0] | Main | INFO | 2021-06-06 01:35:04,102 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00003cf0] | Main | INFO | 2021-06-06 01:35:04,102 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00003cf0] | GPUDetect | INFO | 2021-06-06 01:35:04,104 | Starting GPUDetect 1.1_3-a4
[0x00004074] | Undefined | INFO | 2021-06-09 00:45:27,857 | --------------------------------------------------------------------------------
[0x00004074] | Undefined | INFO | 2021-06-09 00:45:27,857 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00004074] | Undefined | INFO | 2021-06-09 00:45:27,857 | --------------------------------------------------------------------------------
[0x00004074] | Main | INFO | 2021-06-09 00:45:27,867 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00004074] | Main | INFO | 2021-06-09 00:45:27,867 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00004074] | Main | INFO | 2021-06-09 00:45:27,867 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00004074] | GPUDetect | INFO | 2021-06-09 00:45:27,877 | Starting GPUDetect 1.1_3-a4
[0x00004260] | Undefined | INFO | 2021-06-09 00:46:26,196 | --------------------------------------------------------------------------------
[0x00004260] | Undefined | INFO | 2021-06-09 00:46:26,196 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00004260] | Undefined | INFO | 2021-06-09 00:46:26,196 | --------------------------------------------------------------------------------
[0x00004260] | Main | INFO | 2021-06-09 00:46:26,206 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00004260] | Main | INFO | 2021-06-09 00:46:26,206 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00004260] | Main | INFO | 2021-06-09 00:46:26,206 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00004260] | GPUDetect | INFO | 2021-06-09 00:46:26,206 | Starting GPUDetect 1.1_3-a4
[0x00003e98] | Undefined | INFO | 2021-06-09 00:50:42,438 | --------------------------------------------------------------------------------
[0x00003e98] | Undefined | INFO | 2021-06-09 00:50:42,438 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00003e98] | Undefined | INFO | 2021-06-09 00:50:42,438 | --------------------------------------------------------------------------------
[0x00003e98] | Main | INFO | 2021-06-09 00:50:42,455 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00003e98] | Main | INFO | 2021-06-09 00:50:42,455 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00003e98] | Main | INFO | 2021-06-09 00:50:42,455 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00003e98] | GPUDetect | INFO | 2021-06-09 00:50:42,455 | Starting GPUDetect 1.1_3-a4
[0x000022d8] | Undefined | INFO | 2021-06-09 00:52:23,738 | --------------------------------------------------------------------------------
[0x000022d8] | Undefined | INFO | 2021-06-09 00:52:23,738 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x000022d8] | Undefined | INFO | 2021-06-09 00:52:23,738 | --------------------------------------------------------------------------------
[0x000022d8] | Main | INFO | 2021-06-09 00:52:23,749 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x000022d8] | Main | INFO | 2021-06-09 00:52:23,749 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x000022d8] | Main | INFO | 2021-06-09 00:52:23,749 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x000022d8] | GPUDetect | INFO | 2021-06-09 00:52:23,751 | Starting GPUDetect 1.1_3-a4
[0x00000a28] | Undefined | INFO | 2021-06-10 00:24:02,795 | --------------------------------------------------------------------------------
[0x00000a28] | Undefined | INFO | 2021-06-10 00:24:02,796 | Loaded log config from C:\Users\funky\AppData\Roaming\Blackmagic Design\DaVinci Resolve\Preferences\log-conf.xml
[0x00000a28] | Undefined | INFO | 2021-06-10 00:24:02,796 | --------------------------------------------------------------------------------
[0x00000a28] | Main | INFO | 2021-06-10 00:24:02,809 | Running DaVinci Resolve v17.2.1.0012 (Windows/MSVC x86_64)
[0x00000a28] | Main | INFO | 2021-06-10 00:24:02,809 | BMD_BUILD_UUID 627ad6a2-0f5d-4570-8eb4-8288a966838b
[0x00000a28] | Main | INFO | 2021-06-10 00:24:02,809 | BMD_GIT_COMMIT c67d8b3ee6ad4a43096b7b6563c1f5571b917dce
[0x00000a28] | GPUDetect | INFO | 2021-06-10 00:24:02,977 | Starting GPUDetect 1.1_3-a4
Re: New install will not start
Posted:
Wed Jun 09, 2021 11:31 pmby Ben Edwards
One thing that may be relevant. I did get the pop up when I first run and Windows is also up to date. clicked continue. It did not start. The next time I tried I did not get the pop-up and it did not start.
I have also set £D settings to High-Performance NVIDIA processor.
Re: New install will not start
Posted:
Thu Jun 10, 2021 9:39 amby Charles Bennett
Do check your GPU driver. Current Studio driver for the GTX 1060, which I use, is 462.59, and definitely do a clean install of it.
Re: New install will not start
Posted:
Thu Jun 10, 2021 12:17 pmby Ben Edwards
I've uninstalled all Nvidia and resolve and reinstalled Nvidia Studio drivers (not with experience) and reinstalled resolve. Have made no difference.
Re: New install will not start
Posted:
Thu Jun 10, 2021 1:03 pmby Charles Bennett
If you have onboard Intel graphics, try disabling it in Device Manager. If it still wont work post logs and NFO file as below.
Re: New install will not start
Posted:
Thu Jun 10, 2021 1:33 pmby Ben Edwards
Just ahead of you, disabled intel drivers in Device Manager. Its now working. What a palava. Ive been editing for over 15 years and used about 8 different editing systems and they all just work after new install.
Re: New install will not start (solved)
Posted:
Fri Jun 11, 2021 12:35 pmby Ben Edwards
OK, got it working, though it would be good to try to summarise what I did to get it working.
1. Uninstall Resolve/all Nvidia drivers/software
2.Install Nvidia Studion Drivers (I used v462.59 (https://www.nvidia.com/en-us/drivers/results/175404/) but the latest may work). Do google search for 'Nvidia studio drives' to find the latest stable.
3.Install Resolve
4.Disable Microsoft Display drivers in Device Manager under Display adapters select Intel HD Devices, right Click Disable
5.Start Resolve
hope this helps