FrameIO API errores in logs

Hello,

We're using FrameIO with Resolve 17.1.1 and we've noticed thousands of errors in Resolve's log concerning communication with FrameIO. It seems that Resolve is hammering the FrameIO APIs and getting blocked by the remote server as a result, here is an extract of the logs from today.
We currently have an issue where Resolves freezes for extended periods of time, the only thing we see in the logs are these messages (we're not sure this is related to these messages but in any case this does not seem to be normal):

Code: Select all

[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:53,420 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:53,699 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:53,977 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:54,564 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:54,850 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:55,127 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:55,408 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:55,689 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:55,976 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:56,267 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:56,552 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:56,836 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:57,129 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:57,410 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:57,688 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:57,969 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:58,257 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:58,544 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:58,828 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:59,103 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:59,393 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:59,674 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:58:59,951 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:00,225 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:00,503 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:00,787 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:01,081 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:01,365 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:01,655 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:01,932 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:02,213 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:02,514 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:02,793 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:03,073 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:03,351 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:03,632 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:03,910 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:04,186 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:04,471 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:04,755 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:05,035 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:05,312 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:05,591 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:05,879 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:06,451 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:06,731 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:07,010 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:07,288 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:07,571 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:07,852 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:08,156 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:08,445 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:08,732 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:09,033 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:09,354 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:09,662 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:09,940 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:10,222 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:10,499 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:11,092 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:11,365 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:11,640 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:11,921 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:12,514 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:12,793 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:13,085 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:13,363 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:429, response:{"code":429,"errors":[{"code":429,"detail":"Maximum number of requests exceeded","status":429,"title":"Rate Limited"}],"message":"Rate Limited"}
[0x70000cd8a000] | SyManager            | ERROR | 2021-06-09 18:59:13,655 | FrameIOHelper: GetComments() request failed, responseCode:3, httpStatus:403, response:{"code":403,"errors":[{"code":403,"detail":"You do not have permission to access that resource","status":403,"title":"Forbidden"}],"message":"Forbidden"}


Any help would be appreciated.

Thanks