MP4 media not importing.

I know this may been posted ad nauseam, but I would really appreciate the help. I have been trying to import a couple of mp4 videos, but DaVinci doesn't seem to even recognize them. I understand that it might have had to do with the codec not being supported but after looking at two of them (one that does work and one that doesn't) they don't have any differences that should be causing this problem.

[Peter Chamberlain]

try taking all the non standard character out of the file name.

try taking all the non standard character out of the file name.

That did the trick. Thank you so much. I feel embarrassed now, knowing that such a minor thing (that was easily preventable) made me pull my hair out for a couple of days.