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Resolve cannot submit Problem Reports

PostPosted: Wed Jun 16, 2021 2:46 pm
by AindreaBurns
Every time Davinci Resolve crashes (which is every time I use my computer!) it tries to submit a Problem Report. When I click "Send" in the Problem Report window it gives an error in red, saying

"Unable to connect. Please check your network connectivity and try again."

My network connectivity is absolutely fine, but the problem report never, ever works.

Re: Resolve cannot submit Problem Reports

PostPosted: Thu Jun 17, 2021 2:40 am
by Peter Chamberlain
Which OS?

Re: Resolve cannot submit Problem Reports

PostPosted: Thu Jun 17, 2021 7:39 am
by Lexvid
aindreaburns wrote:Every time Davinci Resolve crashes (which is every time I use my computer!) it tries to submit a Problem Report. When I click "Send" in the Problem Report window it gives an error in red, saying

"Unable to connect. Please check your network connectivity and try again."

My network connectivity is absolutely fine, but the problem report never, ever works.

Same here. I've never been able to send a report.

Re: Resolve cannot submit Problem Reports

PostPosted: Thu Jun 17, 2021 12:24 pm
by AindreaBurns
This is on Windows

Re: Resolve cannot submit Problem Reports

PostPosted: Fri Jun 18, 2021 4:05 am
by Shrinivas Ramani
a. Please check for https connectivity issues to https://blackmagicdesign.com using the following method:
• Download and extract the curl tool - https://curl.se/download.html - to a folder of your choice.
• In Windows Powershell, cd to this folder and execute:
Code: Select all
curl -vI https://blackmagicdesign.com
• The result should be something like this (followed by additional certificate and header information):
* Trying 52.8.86.135:443...
* TCP_NODELAY set
Connected to blackmagicdesign.com
• If your result does not match, you may have an issue with your network setup.

b. Please check if you have firewalls/proxies/antivirus settings preventing specific apps from using port 443.

Re: Resolve cannot submit Problem Reports

PostPosted: Fri Jun 18, 2021 8:08 am
by Lexvid
I get this error:

Curl command error.jpg
Curl command error.jpg (85.09 KiB) Viewed 160 times

Re: Resolve cannot submit Problem Reports

PostPosted: Fri Jun 18, 2021 8:31 am
by Shrinivas Ramani
does it work if you invoke them separately? Like:
Code: Select all
curl -v -I https://blackmagicdesign.com

Re: Resolve cannot submit Problem Reports

PostPosted: Fri Jun 18, 2021 9:39 am
by roger.magnusson
Executing curl in PowerShell invokes the PowerShell alias for the internal Invoke-WebRequest command.

Try using the complete path to the curl.exe file instead.

Re: Resolve cannot submit Problem Reports

PostPosted: Sat Jun 19, 2021 7:57 am
by Lexvid
Re-tried with above suggestions (thanks) and connection to bmd.com is working: