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Resolve hangs when choosing Fusion module

PostPosted: Tue Jul 06, 2021 2:16 am
by photoguy
Resolve 17.2.1 and 17.2.2. iMac Pro, 64GB RAM, OS 10.14.6

All was working well until one day...while working in Fusion, Resolve hung. So I killed it. Restarted Resolve. After selecting the project, hung again as the last module was Fusion. Choosing another project worked, but choosing Fusion hung. Restarted. Removed/reinstalled many times.

I created a new user, same machine, and there was no issue using Fusion. So I went back to the main user. Uninstall doesn't seem to remove everything. There's a hidden directory /Users/[username]/.gallery that remains as well as some config file I can't find. I know that since when I reinstalled Resolve, it remembered my preferences.

I think the solution is to delete all remnants of Resolve but even AppCleaner didn't seem to get everything. Any tips? Maybe there's a hidden switch to get Fusion's configs to reset? Thanks.

Re: Resolve hangs when choosing Fusion module

PostPosted: Wed Jul 07, 2021 6:24 am
by Rohit Singhal
Hi Alan,

Can you please capture your logs and send for us to investigate?
For more information - viewtopic.php?f=21&t=90190

Re: Resolve hangs when choosing Fusion module

PostPosted: Wed Jul 07, 2021 8:40 pm
by photoguy
Hi Rohit,

Log file attached just after another hang when selecting "Fusion" module.

Thank you,
Alan

Re: Resolve hangs when choosing Fusion module

PostPosted: Wed Jul 14, 2021 2:11 am
by Rohit Singhal
Hi Alan. Can you please try to Reset UI Layout and see if it helps?

Re: Resolve hangs when choosing Fusion module

PostPosted: Wed Jul 14, 2021 4:42 am
by photoguy
Hi Rohit,

That did it! Thanks so much.
Alan