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Color stripes on media import bug

https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=144280

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Color stripes on media import bug

PostPosted: Fri Jul 09, 2021 7:37 am
by Valera
Hi!
I have a weird bug. Just received a few files from a customer shot on Sony A7S III in 4K (50 and 120 fps).
Upon importing any file to Resolve the first second or two have this weird color stripes. The rest of the footage is fine. What can cause this problem?

Thank you in advance!

Re: Color stripes on media import bug

PostPosted: Fri Jul 09, 2021 12:58 pm
by Justin Stephenson
I number of years ago there were similar issues with specific codecs. It was resolved by switching GPU drivers. In the case of a few years ago, I needed to roll back the driver a few versions. I would start there - either upgrade or roll back your GPU driver and see if that resolves the issue.

Re: Color stripes on media import bug

PostPosted: Fri Jul 09, 2021 2:14 pm
by Charles Bennett
I'm using a GTX 1060 6GB with Studio driver 462.59. No problems seen so far.

Re: Color stripes on media import bug

PostPosted: Sat Jul 10, 2021 8:44 am
by Valera
Justin Stephenson wrote:I number of years ago there were similar issues with specific codecs. It was resolved by switching GPU drivers. In the case of a few years ago, I needed to roll back the driver a few versions. I would start there - either upgrade or roll back your GPU driver and see if that resolves the issue.


Hi!

Thank you foe the advice, but it doesn't help. I tried switching from Studio driver to Gaming driver and also tried to roll back. The result is the same...

Re: Color stripes on media import bug

PostPosted: Sun Jul 11, 2021 3:08 pm
by Jim Simon
Can you share a small problem clip for us to test?

Re: Color stripes on media import bug

PostPosted: Mon Jul 12, 2021 9:03 am
by Valera
Jim Simon wrote:Can you share a small problem clip for us to test?


Yes, please use this link to download it - https://drive.google.com/file/d/1w7F-nI ... sp=sharing

Re: Color stripes on media import bug

PostPosted: Mon Jul 12, 2021 2:43 pm
by Uli Plank
That link is not open.

Re: Color stripes on media import bug

PostPosted: Tue Jul 13, 2021 8:26 pm
by Valera
Uli Plank wrote:That link is not open.


Please try this one - https://drive.google.com/file/d/1oUJxJo ... sp=sharing

Re: Color stripes on media import bug

PostPosted: Tue Jul 13, 2021 9:23 pm
by Mads Johansen
Valera wrote:
Uli Plank wrote:That link is not open.


Please try this one - https://drive.google.com/file/d/1oUJxJo ... sp=sharing

Interesting. I have no problems in seeing the file perfectly.

Re: Color stripes on media import bug

PostPosted: Wed Jul 14, 2021 7:11 am
by Uli Plank
Looks fine on the Mac too. Could your GPU be faulty or overheating?

Re: Color stripes on media import bug

PostPosted: Wed Jul 14, 2021 4:36 pm
by Jim Simon
Working fine here, too.

Studio 17.2.2 for Windows.
GTX 1070 8GB Gaming Driver 471.11

Re: Color stripes on media import bug

PostPosted: Mon Jul 19, 2021 8:30 am
by Valera
Uli Plank wrote:Looks fine on the Mac too. Could your GPU be faulty or overheating?


It doesn't look like that. Although these lines look random, every time I delete and re-upload the same video I get exactly the same line in term of color, position, duration, movement.

Either way I found the workaround - I simply processed these videos through video converter and now they look fine. The only mayor difference is that original videos were 10 bit and the new are 8 bit. Maybe that was the problem.