Blackmagic Forum

Last week, when I opened Davinci Resolve 17, I was asked to allow an update, which I did. Ever since then, I cannot hear the audio portion of videos I'm editing. I can see the mixer recognizing the audio, and I can see the sound track, but I cannot hear it no matter what audio device (headphones, computer speakers, monitor speakers) I try. What am I missing?

ProfessorC wrote:I was asked to allow an update

That doesn't sound right. Resolve should inform you that an update is available, but we still have to download, Unzip and manually install that update. I don't believe it's possible for this to happen automatically.

That said, what are your settings under Preferences?System>Video and Audio I/O>Speaker Setup?

Actually, you are correct about the update. I was being summary in my description. I still have the ZIP file, which has the name DaVinci_Resolve_Studio_17.2.1_Windows. I also have the extracted exe file for the update.

Therein lies the interesting part. My Davinci screen shows that I am still running version 17.1.1 It looks like I ran the exe file, but something went wrong, because, in the Davinci Resolve About, it's showing that I was still running version 17.1.1!

I just ran the update exe file again, and now my audio is back like nothing had ever been wrong.

I am genuinely grateful to you.

Hazaa!