Key not accepted

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PVogel

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  • Joined: Tue Mar 02, 2021 9:23 am
  • Real Name: Pius Vogel

Key not accepted

PostWed Jul 28, 2021 9:11 am

Hi,
Unfortunately, I had to reinstall my Linux system and also Davinci Resolve Studio. At the first start I have to enter the key. But it is no longer accepted. How I have to fix this or how I have to proceed?

Regards
Pius
Intel(R) Core(TM) i7-6700K 4 Core 64 Bit CPU, 4.2 GHz, 32 GB RAM / Linux Mint 20.3 Una, Cinnamon 5.2.7 / Kernel: 5.4.0-120-generic /
Nvidia 510.73.05 / Davinci Resolve Studio 18.0b5
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Jim Simon

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Re: Key not accepted

PostWed Jul 28, 2021 2:51 pm

What exactly happens when you try?
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PVogel

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Re: Key not accepted

PostWed Jul 28, 2021 6:11 pm

Hi

See in the attachement. The key is not accepted.

Regards
Attachments
activation.jpg
activation.jpg (3.04 KiB) Viewed 552 times
Intel(R) Core(TM) i7-6700K 4 Core 64 Bit CPU, 4.2 GHz, 32 GB RAM / Linux Mint 20.3 Una, Cinnamon 5.2.7 / Kernel: 5.4.0-120-generic /
Nvidia 510.73.05 / Davinci Resolve Studio 18.0b5
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Jim Simon

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Re: Key not accepted

PostWed Jul 28, 2021 9:58 pm

Ah yes. Seems a lot of folks have been reporting that error in 2021.

About all you can do is try again later.

(And maybe consider a Dongle, so this never happens again. ;) )
My Biases:

You NEED training.
You NEED a desktop.
You NEED a calibrated (non-computer) display.
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Uli Plank

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Re: Key not accepted

PostWed Jul 28, 2021 10:01 pm

Happened to me. On the next day it worked again.
Maybe AI can help you. Or make you obsolete.

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Peter Chamberlain

Blackmagic Design

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Re: Key not accepted

PostThu Jul 29, 2021 1:26 am

We previously had a challenge with the number of activations growing so quickly that the server needed upgrading to cope with the growth and since thats been done we haven't seen server outages.

So that leave a connection issue to the server, in the USA, which can sometimes be a block by the local ISP or a firewall on the system, or potentially a counterfeit key that we have blocked. You can contact your local BMD sales/support office with you details and they can assist if its a valid key.
DaVinci Resolve Product Manager
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PVogel

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  • Real Name: Pius Vogel

Re: Key not accepted

PostThu Jul 29, 2021 8:56 am

Hi Peter
Many thanks for the answer, now I could activate DR.

Regards
Pius
Intel(R) Core(TM) i7-6700K 4 Core 64 Bit CPU, 4.2 GHz, 32 GB RAM / Linux Mint 20.3 Una, Cinnamon 5.2.7 / Kernel: 5.4.0-120-generic /
Nvidia 510.73.05 / Davinci Resolve Studio 18.0b5

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