Subtitles export wrong timestamps

Hi, I'm very new to Resolve so please be gentle if I'm missing something obvious.

I have a video and I've added a subtitles track. Each subtitle is in the same single track and aligned perfectly. When I export the video with subtitles embedded within the video file, they play at the correct timing but when I export as an .srt file, the numbers are very wrong. The first one, for example, should be at 1:00:07:06 but it is for some reason labeled as 01:00:10,807 and on importing this to anything that uses an external .srt file, the first subtitle appears at 01:00:10:23.

Please see the screenshots attached.

What am I missing here?! What am I doing wrong?!

Thanks in advance.

Hello!

I'm having the same problem. My Timeline is 23.976 but the .srt subtitles after exporting seem to running at 24fps. I'm running Davinchi 16.2.5 on Mac. I've struggled for two days on this problem. I've tried to change the srt frame rate in Jubler, but that didn't work either. Then there is also the problem of mis-matched TC start. That I fixed by changing by hand in a text editor, changing the srt TC from 01:00:00:00 to 00:00:00:00 so they line up at least in Vimeo (however the subtitles still drift), but that is not a professional delivery where both .srt and video TCs should match. Since compliance is now demanded for Closed Caption files in many organizations across the US, these problems impact the distribution of our projects. Hope a Project Manager can help with both questions.

Thank you.

Hi Twisted,

So I fixed at least my .srt file's drift problem for Vimeo.

I used the Recode Time function in Jubler (Mac freeware). 24fps to 23.976. OK. Save As. Uploaded to Vimeo and the .srt no longer drifts. Clearly Davichi is exporting subtitles at 24fps, even if the Timeline is 23.976. My film is 56-minutes long and the subtitles are dead on to the end.

Before exporting my correct subtitles from Davinchi Resolve I changed the Timeline to 00:00:00:00, then exported what turns out to be the 24fps .srt file. Then I performed the above with Jubler. This new Jubler file syncs with the head of my 01:00:00:00 video that's already been uploaded on Vimeo. That is a mystery that will have to be solved for different delivery platforms. I might have to export a new Master Video at 00:. That is in no way ideal. But at least I found this work around.

Hope this helps.

Hi Twisted,

I just realized one bit of the Jubler task I forgot to mention. After selecting the Recode option, you need to select all of the subtitles before you convert from 24fps to 23.976fps. Otherwise you might just convert the first one. Then Save As.

Sorry about that.

[Shrinivas Ramani]

Hi all

In 17.2, we fixed an issue with starting timestamps for subtitle exports from 23.976 fps timelines.

If you're already not on 17.2.2, I would advise that you update to it.
If you are on 17.2.2, please create the following:
a. Help menu > Create diagnostic logs on Desktop > zip file.
b. Project Manager > Export project > DRP file.

Place the two files on an online share service (e.g Dropbox), right click and create a shareable link and add the URL here.

Please do refer to the FAQs on how to include the version, OS, hardware and other details when reporting an issue.

Regards
Shrinivas

Hi Twisted,

I just realized one bit of the Jubler task I forgot to mention. After selecting the Recode option, you need to select all of the subtitles before you convert from 24fps to 23.976fps. Otherwise you might just convert the first one. Then Save As.

Sorry about that.

Sorry for the late reply, my account seems to not be sending me emails about replies! Thanks for the tip, I will try but given one of the mods has replied asking for a debug dump, I think I'll try that first and see if this bug is still persisting in some form in 17.2.2 (as I suspect it is).

Hi all

In 17.2, we fixed an issue with starting timestamps for subtitle exports from 23.976 fps timelines.

If you're already not on 17.2.2, I would advise that you update to it.
If you are on 17.2.2, please create the following:
a. Help menu > Create diagnostic logs on Desktop > zip file.
b. Project Manager > Export project > DRP file.

Place the two files on an online share service (e.g Dropbox), right click and create a shareable link and add the URL here.

Please do refer to the URL on how to include the version, OS, hardware and other details when reporting an issue.

Regards
Shrinivas

Hi Shrinivas,

My apologies, I wasn't notified of replies to this thread.

I am indeed on 17.2.2 and I believe I was at the time of reporting this. I have just tested the export SRT functionality again and I can confirm it's still happening.

I'm really not comfortable uploading these files publicly. Would it be possible to PM you a link to the files?

Thanks

I am on 17.2.2 and it is still happening here, subttitles are starting on 01:00:00,000
as well they are shifted in time, maybe due to fps. I do have a 25fps timeline in a 24fps project.