Update will not install / program gone.

Get answers to your questions about color grading, editing and finishing with DaVinci Resolve.
  • Author
  • Message
Offline

dansullivan

  • Posts: 2
  • Joined: Fri Jul 30, 2021 9:23 pm
  • Real Name: Dan Sullivan

Update will not install / program gone.

PostSat Jul 31, 2021 1:52 am

I got a notice to update to Resolve 17.2.2, but when I tried to install it, I got,

"Extraction Error: Cannot create destination file."

It installed what it could, but Resolve quit working. I uninstalled it and tried to install the previous version, and got the same error for that.
Offline

Peter Chamberlain

Blackmagic Design

  • Posts: 13944
  • Joined: Wed Aug 22, 2012 7:08 am

Re: Update will not install / program gone.

PostMon Aug 02, 2021 2:00 am

Moved to Resovle forum
try downloading directly from the BMD support web site

https://www.blackmagicdesign.com/suppor ... al-cameras

if that doesn't not work, see he FAQa above
DaVinci Resolve Product Manager
Offline

dansullivan

  • Posts: 2
  • Joined: Fri Jul 30, 2021 9:23 pm
  • Real Name: Dan Sullivan

Re: Update will not install / program gone.

PostMon Aug 02, 2021 12:09 pm

It turns out that it did upload, but it uploaded a preliminary window that was buried under other programs on my desktop, so I couldn't see it. I had to click on that preliminary window for anything else to work. The window should either appear on top of other programs, or there should be an icon in the toolbar to tell a person that a window was available to be clicked.

Once I found the window under other windows, everything worked fine.

Return to DaVinci Resolve

Who is online

Users browsing this forum: alanjd, Google [Bot], mayo hurajt, norellajanine, studio1492 and 128 guests