Cant read any file

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maythelord

  • Posts: 8
  • Joined: Wed Aug 04, 2021 3:00 am
  • Real Name: Rodrigo Ocampo

Cant read any file

PostWed Aug 04, 2021 3:05 am

Hi! My Davinci Resolve just stopped reading any file. Does not matter if its a video or PNG, does not matter if its a new project or older one, does not matter if its in an SSD, or my regular HD, the files can be anywhere that I just get a grayed out box.
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Shrinivas Ramani

Blackmagic Design

  • Posts: 2726
  • Joined: Wed Sep 20, 2017 10:19 am

Re: Cant read any file

PostWed Aug 04, 2021 3:39 am

Please see the FAQs on what info to include in a report - OS, hardware, etc.

Please also check that a recent Windows update hasn't replaced your previous hardware drivers. Do consider turning off Windows auto-updates for drivers ... and performing a clean-install of known stable drivers from your manufacturer.
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maythelord

  • Posts: 8
  • Joined: Wed Aug 04, 2021 3:00 am
  • Real Name: Rodrigo Ocampo

Re: Cant read any file

PostThu Aug 05, 2021 3:15 am

Hi! My windows has automatic uptades turned off. Now DaVinci opens on the Fusion page and just crashes. I cant work on any project anymore, cant finish any project for my clients. Can someone plz help?

Also I read the FAQ and could only get the DxDiag.txt file, but cant upload it here since the it does not accept .txt attachments.
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Peter Chamberlain

Blackmagic Design

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Re: Cant read any file

PostThu Aug 05, 2021 6:13 am

The FAQs describe how to generate logs and suggests you post a link to the logs and the info here.
If you have a drp of the problem project that might help too.
DaVinci Resolve Product Manager
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maythelord

  • Posts: 8
  • Joined: Wed Aug 04, 2021 3:00 am
  • Real Name: Rodrigo Ocampo

Re: Cant read any file

PostFri Aug 06, 2021 3:06 pm

Well, after deleting Resolve, updating, changing the video driver, etc, eventually it started working again. But now it's exporting the images with a color different than from what I see when I'm editing...

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