Blackmagic Forum

Hi, I'm on Resolve Studio 17.3 Build 14 on windows 10 and I can't sign in to any of the available internet accounts, once I hit the sign-in button I got a black window instead of the login screen
I don't have any 3rd party Anti-Virus and didn't change anything in the windows security and it used to work perfectly with Frame.io before updating to 17.3 ... is there any solution or shall I downgrade?

Update: After updating to 17.3.1 Frame.io works perfectly

Same problem here - 17.3 release

malformed url ???

Same problem here too. Here is what a network sniffer shows when I try to sign in to Vimeo:

No. Time Source Destination Protocol Length Info
19 4.626535 192.168.1.3 192.168.1.1 DNS 73 Standard query 0xe171 A api.vimeo.com

Frame 19: 73 bytes on wire (584 bits), 73 bytes captured (584 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: 192.168.1.1 (192.168.1.1)
User Datagram Protocol, Src Port: 62008, Dst Port: 53
Domain Name System (query)

No. Time Source Destination Protocol Length Info
20 4.645394 192.168.1.1 192.168.1.3 DNS 151 Standard query response 0xe171 A api.vimeo.com CNAME vimeo.com A 151.101.128.217 A 151.101.64.217 A 151.101.0.217 A 151.101.192.217

Frame 20: 151 bytes on wire (1208 bits), 151 bytes captured (1208 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: 192.168.1.1 (192.168.1.1), Dst: 192.168.1.3 (192.168.1.3)
User Datagram Protocol, Src Port: 53, Dst Port: 62008
Domain Name System (response)

No. Time Source Destination Protocol Length Info
21 4.646878 192.168.1.3 vimeo.com TCP 66 60872 → 443 [SYN] Seq=0 Win=64240 Len=0 MSS=1460 WS=256 SACK_PERM=1

Frame 21: 66 bytes on wire (528 bits), 66 bytes captured (528 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 0, Len: 0

No. Time Source Destination Protocol Length Info
22 4.672305 vimeo.com 192.168.1.3 TCP 66 443 → 60872 [SYN, ACK] Seq=0 Ack=1 Win=65535 Len=0 MSS=1460 SACK_PERM=1 WS=512

Frame 22: 66 bytes on wire (528 bits), 66 bytes captured (528 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 0, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
23 4.672380 192.168.1.3 vimeo.com TCP 54 60872 → 443 [ACK] Seq=1 Ack=1 Win=131328 Len=0

Frame 23: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 1, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
24 4.673918 192.168.1.3 vimeo.com TCP 54 60872 → 443 [FIN, ACK] Seq=1 Ack=1 Win=131328 Len=0

Frame 24: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 1, Ack: 1, Len: 0

No. Time Source Destination Protocol Length Info
25 4.692714 vimeo.com 192.168.1.3 TCP 54 443 → 60872 [ACK] Seq=1 Ack=2 Win=146432 Len=0

Frame 25: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 1, Ack: 2, Len: 0

No. Time Source Destination Protocol Length Info
26 4.693720 vimeo.com 192.168.1.3 TCP 54 443 → 60872 [FIN, ACK] Seq=1 Ack=2 Win=146432 Len=0

Frame 26: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Netgear_48:ac:19 (9c:3d:cf:48:ac:19), Dst: Chongqin_8b:49:47 (ec:5c:68:8b:49:47)
Internet Protocol Version 4, Src: vimeo.com (151.101.128.217), Dst: 192.168.1.3 (192.168.1.3)
Transmission Control Protocol, Src Port: 443, Dst Port: 60872, Seq: 1, Ack: 2, Len: 0

No. Time Source Destination Protocol Length Info
27 4.693746 192.168.1.3 vimeo.com TCP 54 60872 → 443 [ACK] Seq=2 Ack=2 Win=131328 Len=0

Frame 27: 54 bytes on wire (432 bits), 54 bytes captured (432 bits) on interface \Device\NPF_{815F6A8A-B1BA-4BAA-AE88-B31680CAD131}, id 0
Ethernet II, Src: Chongqin_8b:49:47 (ec:5c:68:8b:49:47), Dst: Netgear_48:ac:19 (9c:3d:cf:48:ac:19)
Internet Protocol Version 4, Src: 192.168.1.3 (192.168.1.3), Dst: vimeo.com (151.101.128.217)
Transmission Control Protocol, Src Port: 60872, Dst Port: 443, Seq: 2, Ack: 2, Len: 0


The sniff shows that Resolves opens a connection to vimeo.com on port 443, vimeo.com replys with an ACK & SYN, Resolve responds with an ACK, and then closes the session. There is no attempt even to negotiate the SSL session.

I have the same problem.
I turned off all firewalls, anti-virus.
I cannot log in to any account.
I only see a black window.
Version 17.3

Thanks for reports.. we are looking into it.

Same issue.

Following this thread. Same problem.

Same problem, can´t sign to any account

Same

just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.

jamedia wrote:just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.

On the Preferences page, try logging out of YouTube and back in again. Once I logged out of Vimeo, it no longer allows me to log in.

cyberphile wrote:

jamedia wrote:just tried a (short video) 17 Seconds and it uploads to YouTube OK.

I have a batch of 20 2min videos to upload later today I will see how it handles them.

On the Preferences page, try logging out of YouTube and back in again. Once I logged out of Vimeo, it no longer allows me to log in.

As it works for me at the moment, I have just automatically rendered and loaded another 2 min video to YT, I won't try the experiment thanks If it ain't broke don't breath on it....
However I hope your comments help point the BMD resolve team in the right direction for a fix.

BTW I need to be able to upload to multiple YT channels for my clients. So a system like in FCPX for setting up many destinations and picking the destination at delivery time would help.

I just installed Resolve v17.3.1 and tried signing in to Vimeo again. This time a window to log in to Vimeo opened. After I entered my credentials, a Vimeo window opened but Resolve did not save the log in information. Attached are screenshots of the windows.

Exact same behaviour as @cyberphile after the update dot 1 update.

Peter Chamberlain - any other data you need from us to resolve the problem?

DerekCooper wrote:Exact same behaviour as @cyberphile after the update dot 1 update.

Peter Chamberlain - any other data you need from us to resolve the problem?

As mine still seems to work with 17.3 on YT ( a dozen 1-4 minute videos to YT using Win10 on a Dell Precision laptop) I am not going to 17.3.1 until I know the problem with YT (& Vimeo?) on windows is fully sorted.

After installing Davinci 17.3.1, the frame.io account and youtube work. The vimeo account still does not work, resolve does not save the login information.

amauff wrote:After installing Davinci 17.3.1, the frame.io account and youtube work. The vimeo account still does not work, resolve does not save the login information.

Thanks for update! I think I will wait with 17.3 until some one has tested 17.3.2

Update: After updating to 17.3.1 Frame.io works perfectly

Just wondering, has there been any progress made on this problem?

Thanks.

cyberphile wrote:Just wondering, has there been any progress made on this problem?

Thanks.

I am working OK with DRV Studio 17.3.1 and Windows 10 for YouTube and Vimeo. Not tried Frame.io though.

FWIW, I just installed the latest Windows Studio version 17.3.2. This issue does not appear to have been fixed and there is no change in the behavior.

I have no problem signing into my YouTube account in preferences but after video renders it goes right to upload failed doesn't even try. I manually uploaded to you tube so I know It's not my internet. Running 17.3 installed 17.4 thinking it would solve problem but didn't. Uninstalled and reinstalled same results.
Where can I get a 16 version to download as it worked. Using free version.

What OS are you running? I have no problem with 17.4.4 uploading to YouTube on win10