17.3 bug: unlinked media while working

Since I update to 17.3 I got this bug: media are suddenly unlinked even while I'm working on them.

Here below the screenshot. This is a Fusion title. All of sudden while I was working it was unlinked.
I have not clue how to recover it but I will try.

I had already this issue 2 days ago: I saved the project, exited DaVinci and full stop. Reopening the project: all media where unlinked.

I hope ina quick solution from Blackmagic

DaVinci ISSUE Unlink.PNG (61.6 KiB) Viewed 1570 times

Please is it possible to get it solved inj the next version?

I'm getting very nervous about. Those you see here are FUSION TITLES ... they all of sudden get unlinked.

Since 17.3 (Resolve Studio) I geto this from FUSION ELEMENTS but also from the media on Media Bay ... which are not moved at all, and while i'm working.

DaVinci ISSUE Unlink 2.PNG (101.26 KiB) Viewed 1288 times

It might be your cache and not the media. One can go offline without the other; the red warning indicator looks the same in either case. So, try clearing your cache if you’re sure the media’s actually there.

From the screenshots, it looks like the media is cached on the edit page, but it doesn’t tell us anything about what’s going on on the fusion page. Diagnosis of the broken link depends on how the media’s getting into Fusion in the first place. MediaIn nodes? Loader nodes? Even no on-disk media at all could produce this error in certain cases, if it’s the cache going offline.

Are your cache or media paths set to a removable or network drive which is no longer available? Did the file path names change (i.e., did you rename, reorganize, or move folders containing either media or caches?)

What is “fusion elements” and “media bay”? Are you using Network Attached Storage? Have your file access privileges changed, or are you logged in differently?
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The media into the Fusion is just a Fusion title .. standard title .. underneath there is a background which is also fusion one. Thata background works. the title returns that unlink.

I tired to contact the support to send the LOGS but in the form, there is not any way to send it ...

NOthing is setup on removable support. Nothing.
The opened project is even a template, and that title is strictly part of it.

Anything is connected on NAS. All is in local drives

It might be your cache and not the media. One can go offline without the other; the red warning indicator looks the same in either case. So, try clearing your cache if you’re sure the media’s actually there.

From the screenshots, it looks like the media is cached on the edit page, but it doesn’t tell us anything about what’s going on on the fusion page. Diagnosis of the broken link depends on how the media’s getting into Fusion in the first place. MediaIn nodes? Loader nodes? Even no on-disk media at all could produce this error in certain cases, if it’s the cache going offline.

Are your cache or media paths set to a removable or network drive which is no longer available? Did the file path names change (i.e., did you rename, reorganize, or move folders containing either media or caches?)

What is “fusion elements” and “media bay”? Are you using Network Attached Storage? Have your file access privileges changed, or are you logged in differently?
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I followed your suggestion to clean the cache. i did it and magically it is back.
However the version 17.2.2 didn't have this problem at all.

Check the console in Fusion for errors, in both the background composition and the title composition.

Also, if you watch the nodes as they process in the little mini view on the fusion page (which you might not see if your entire node tree fits onscreen; zoom in to the node view until a small overview window appears, if you don’t see one), it’ll show nodes that fail to process in red. This is a handy place to start troubleshooting Fusion issues.


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I thank you so much. I will follow your suggestion

I had the same "media offline" problem after starting v17.3 for the first time. But after re-linking the files, everything works fine again

I had the same "media offline" problem after starting v17.3 for the first time. But after re-linking the files, everything works fine again

Yes of course.but then it looses them again. This is what's occurring to me. And moreover, as I said, even on Fusion titles (the standard ones). There's definitely something wrong

And should a user really have to re-link all their clips manually after an update? Shouldn't the software work as before?

Here again ... lost the link

The file was NOT moved. It still there. Cleaned the cache ... nothing.
TO me it looks quite weak in the file management

DaVinci UNLINK.JPG (168.58 KiB) Viewed 1113 times

NOTE: to be able to relink it: MEDIA tab, removed the file, reimported the file. Magically relinked.
EDIT/ but in the wrong way. I had to remake the whole montage because I cut the footage, I ccelerated parts etc.. and the reinked was NOT respecting the work I done.
Too weak to be reliable

What are your system specs?
Try turning off all caching.
Using timeline transform to zoom and reset quickly resets cache for that clip.

Yep, I also see this issue sporadically with 17.3

What are your system specs?
Try turning off all caching.
Using timeline transform to zoom and reset quickly resets cache for that clip.

AMD RYZEN 7 64GB 3.5GHz
Video: RADEON FX590 8GB
All disks: SSD (Sabrent = system disk, Crucial = the other 2 disks)

What are your system specs?
Try turning off all caching.
Using timeline transform to zoom and reset quickly resets cache for that clip.

The major issue is: once relinked (deleting the file from MEDIA tab and reloaded), you loose all the references (cut/Speed, everything into the time line.

I had to redo all the job

Indeed the blocks I cut etc are there, but the timing references with the original footage: are lost

I think you have misunderstood my suggestion.

I think you have misunderstood my suggestion.

Well I think I understood you; What I forgot is to tell you I followed what you suggested but it was unsuccessfully for some reason.

What concerns me, is that once relinked, I have to re-do the whole montage.

Cache and media are different things.
Under “Playback” (? I am not in front of it)
There is “delete cache” all or selected. If you blow away cache you don’t have to relink it, just has to rebuild the cache.

Cache and media are different things.
Under “Playback” (? I am not in front of it)
There is “delete cache” all or selected. If you blow away cache you don’t have to relink it, just has to rebuild the cache.

Hi Roen

it was what I did it. Yes it in under Playback menu. It didn't rebuilt it at all.
I tried the rapid zoom you suggested then: no way
Only one way it worked: remove the footage form media then reload it.
The fact is that it lost all the pointers related cuts/zooms/pans I have made ... so from the edit window they were working but in the wrong zone fo the reloaded footage. So that, I had to redo everything ex-novo

I have been using DaVinci for about 8 years. I have not encountered anything like you describe.
When you clear the media, are you also deleting the timeline? Do you have a drive set up for cache?

I have been using DaVinci for about 8 years. I have not encountered anything like you describe.
When you clear the media, are you also deleting the timeline? Do you have a drive set up for cache?

Hi Roen

yes I have setup a drive (internal drive) for Cache.

When I delete the media file in media tab, I don't remove it from timeline, because up there, I have all the cuts, or the zooms etc.

I have difficulties to explain this even in my native language, because I can't find the way to give a clear example of what's happening.

I try now and forgive me if I'm not so clear as you expect:

Suppose the original footage has this sequence:
AAABBBBCCCTTTTAAAA

When I put it on the time-line, I get rid of TTTT and I will have
AAABBBBCCCAAAA

fine.

All of sudden the media is unlinked.

Following your first suggestion (that I remember was also given to me in another topic, so it was the first I applied because I remember it ever since)
I clear the cache.
Nothing happens (well not always: sometimes it solves the issue. But still what I will explain few rows here below)
Ok
Then I applied your second suggestion: the rapid zoom in/out
Nothing happens

Hence I remove from Media tab, and I reload it in media tab
Great:it's relinked

Here what occurs with my method but also with the method to clear the cache:
Instead of to get the sequence
AAABBBBCCCAAAA

I get this
AAABBBBCCCTTTT

it lost the conjunction between the footage and what I did on the timeline.
It kept the cut, on the time-line, but it didn't applied it to the footage.
So, the second "piece" of the footage, instead to be AAAA, is now TTTTT

If with the mouse I enlarge (dragging to the right the edge) the zone (element) on the timeline, I recover even the AAAA. However I have to redo the montage.


For years I was user of Première. Sometimes upthere I encountered this "unlink" media. But right click, relink the media and the media was relinked, respecting all the cuts, the zooms points etc.

So I expected similar behaviour with DaVinci: ok it can be that, for some reason, the media is unlinked; and to relink it, is different than Preiére. But the fact it loses the cuts etc, is something disturbing.
This shouldn't occur at any moment