Studio licence, failed activation, no support since 5 days

Hello,

I'm getting "there was an error when attempting to perform the activation" on both my old and my new PCs (it was working on the same machine a few weeks ago).
For 5 days, I didn't get any reply to my email [Support #QCZ-898-33244] with all the logs attached and my IP.

Since it's an activation issue from a paid customer (let me know if you need my invoice, activation key, serial number), would you please reply and let me know why it's so long to get support?
Thank you

[Peter Chamberlain]

Moved to Resolve forum
Which part of the world are u in?
Trying to see who u emailed so they can help.

Moved to Resolve forum
Which part of the world are u in?
Trying to Ser who u emailed so they can help.

Than you Peter,
I'm in France.
Sorry, I don't get your question. I contacted support-emea@blackmagicdesign.com

I just got a reply now. After 5 days it's just a paste of "we can't help you because ..." even if I was providing a lot of data and It's not ubuntu related since IT WAS WORKING fine just a few days ago as seen in logs I provided.
They're not reactive or even reading.
Well, I'll send a photo of my serial/activation card and entered data and someone has to finally read I guess
It's so sad to see people hiding behind 'we only provide ...' without fully reading.

See how it was working fine on Ubuntu on my channel:

[Peter Chamberlain]

Um, can you PM your serial number to me?

And may i also have a diagnostic log?

If both your activations have been used up, the activation counter doesn't get auto-cleared like it does on Windows and MacOS. Could that be your issue?

I have the exact same error with my activation on also Ubuntu / PopOS.

Fusion is also not starting because of an error:
QWidget::setLaout: Cannot set Layout to 0

It was working fine some days ago.