DR Studio 17.4 not working on windows 10 Pro

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rlmillerphoto

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  • Joined: Fri Sep 06, 2019 10:25 pm
  • Real Name: Rob Miller

DR Studio 17.4 not working on windows 10 Pro

PostFri Oct 22, 2021 5:37 am

I have upgraded to all prior releases with no issue but DR crashes on opening with 17.4. I have reverted to 17.3.x and it works again. FYI. Here is the error:

Faulting application name: Resolve.exe, version: 17.4.0.12, time stamp: 0x00000000
Faulting module name: fusionsystem.dll, version: 17.4.0.22, time stamp: 0x6170cfac
Exception code: 0xc0000005
Fault offset: 0x00000000006c4210
Faulting process id: 0x4b8c
Faulting application start time: 0x01d7c7005217689d
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Program Files\Blackmagic Design\DaVinci Resolve\fusionsystem.dll
Report Id: c01a22db-c351-4320-953c-a22a4830dee4
Faulting package full name:
Faulting package-relative application ID:
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Dwaine Maggart

Blackmagic Design

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Re: DR Studio 17.4 not working on windows 10 Pro

PostFri Oct 22, 2021 5:40 am

In the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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rlmillerphoto

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Re: DR Studio 17.4 not working on windows 10 Pro

PostMon Oct 25, 2021 4:40 am

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Francesco Bollorino

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Re: DR Studio 17.4 not working on windows 10 Pro

PostMon Oct 25, 2021 4:55 am

Dwaine Maggart wrote:In the Resolve Help menu, select "Create Diagnostics Log on Desktop"

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

As I have downgrade the app to 17.3.2 version to work what I have to do? Plaese help me the 17.4 is a mess believe me!!!!
Francesco Bollorino
Editor of Psychiatry on line Italia
Thematic Channel on Youtube
http://www.youtube.com/PsychiatryonlineITA1
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Francesco Bollorino

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Re: DR Studio 17.4 not working on windows 10 Pro

PostMon Oct 25, 2021 5:01 am

rlmillerphoto wrote:https://www.dropbox.com/sh/ub3fk2qe2dfcc3l/AAAiU6KBBX2_kT64Wk1CT9sia?dl=0

Thank you!

here mine: https://www.dropbox.com/s/u3yqclagwlsij ... 2.zip?dl=0
Francesco Bollorino
Editor of Psychiatry on line Italia
Thematic Channel on Youtube
http://www.youtube.com/PsychiatryonlineITA1

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