Unable to Start Davinchi resolve.

Hello Everyone. Ever since I updated to Davinchi 17.4 I am unable to start the program. Checking the logs I keep getting this code

Code: Select all

[0x000013a0] | Main                 | INFO  | 2021-11-01 09:56:19,239 | Running DaVinci Resolve v17.4.0.0012 (Windows/MSVC x86_64)
[0x000013a0] | Main                 | INFO  | 2021-11-01 09:56:19,239 | BMD_BUILD_UUID aa408567-1033-40d0-87bd-a27d93703119
[0x000013a0] | Main                 | INFO  | 2021-11-01 09:56:19,239 | BMD_GIT_COMMIT 3b977a54a530591754bfd23db09ff46385ceaacf
[0x000013a0] | GPUDetect            | INFO  | 2021-11-01 09:56:19,239 | Starting GPUDetect 1.2-a2


It seems the program Suspends after the GPU detect part. Hoe can I reverse this
OS is windows 11, Ram is 12GB and GPU is a gtx 1660ti

[Peter Chamberlain]

What GPU driver is installed?
Please generate and post resolve generated logs as per the FAQs

What GPU driver is installed?
Please generate and post resolve generated logs as per the FAQs

Can you please link to the FAQ answer that deals with this issue?

Here's a quick description of how to generate and post logs.

Here's a quick description of how to generate and post logs.

Can you turn on url sharing for me? I can't post a URL here

Here's a quick description of how to generate and post logs.

Here are the two files that were requested
||https||:||//bit||.||ly||/||3nYeuBI

(Remove the || lines from the code)

[Peter Chamberlain]

just need one gap

simplified here for someone to look at

https ://bit.ly/3nYeuBI

[Dwaine Maggart]

Try Resolve 17.4.1.

Try disconnecting the external display.

I suspect the real issue will be the Intel UHD 630 iGPU driver you have installed (27.20.100.8935) perhaps related to the fact you've installed Windows 11. That is the most current driver on the Dell website for your laptop. But that doesn't mean its a good Win11 driver for Resolve.

The Intel iGPU driver support page shows driver 30.0.100.9955 as being the only Windows 11 compatible driver. Whether that's related to the Resolve startup issue, I can't say, but it's a good candidate as being related to the issue.

Maybe you'll get lucky and removing the external display will solve the issue. Or 17.4.1 may work better.

If neither of those help, the next simple thing to try would be disabling the Intel UHD 630 GPU in Windows Device Manager, and see if that helps.

Or perhaps another user with a laptop having both an Intel iGPU and an NVIDIA GPU using Windows 11 will have a better suggestion.

Try Resolve 17.4.1.

Try disconnecting the external display.

I suspect the real issue will be the Intel UHD 630 iGPU driver you have installed (27.20.100.8935) perhaps related to the fact you've installed Windows 11. That is the most current driver on the Dell website for your laptop. But that doesn't mean its a good Win11 driver for Resolve.

The Intel iGPU driver support page shows driver 30.0.100.9955 as being the only Windows 11 compatible driver. Whether that's related to the Resolve startup issue, I can't say, but it's a good candidate as being related to the issue.

Maybe you'll get lucky and removing the external display will solve the issue. Or 17.4.1 may work better.

If neither of those help, the next simple thing to try would be disabling the Intel UHD 630 GPU in Windows Device Manager, and see if that helps.

Or perhaps another user with a laptop having both an Intel iGPU and an NVIDIA GPU using Windows 11 will have a better suggestion.

Tried all of that, still didn't work. Maybe the higher ups need to set it up for Windows 11