Resolve sometimes gets stuck on 'Loading Project Settings'

Every so often, when starting Resolve, it gets stuck on the splash screen at the "Loading Project Settings" stage. It eventually loads, but it can take upwards of 10 minutes. Once it has though, it'll be fine for a few days and then do it again.

Does anyone have an ideas?

I had extremely long load times for Resolve after I upgraded to version 17.4, but after upgrading to 17.4.1 things went back to normal.

Frustratingly, I'm already on 17.4.1

Okay, it took 7 minutes to open this morning.

Here's the offending log entry. There's a socket failure, a wait of 7 minutes then everything seems to continue fine. The Db connection is fine, I can connect with both PgAdmin and, when Project Settings finally appears, I can open projects from the connected DBs. The rest of the logs are attached. Anyone any suggestions?

Code: Select all

|DbCommon2 | INFO | 05:52:04,653 | postgres database resolve127.0.0.1 version 9.6.23
|Main      | INFO | 05:52:04,721 | Show splash screen message: Loading Project Settings
|UI        | WARN | 05:52:04,930 | Failed to find value '0' in combo-box
|SyManager | WARN | 05:52:06,640 | socket failed to connect to server, error: 10061

|UI        | WARN | 05:58:59,446 | Failed to load media metadata preset list...
|UI        | WARN | 05:58:59,464 | Failed to load media metadata preset list...
|Main      | INFO | 05:58:59,590 | Show splash screen message: Loading Media Page


Anyone any suggestions?

My suggestion would be to email the support team from the link at the bottom of the Support Page. This will ensure that they'll take a look at the problem and respond, rather than you just hoping that someone stumbles into this post.

If they're able to resolve the problem it would be nice if you posted the solution here in case other people are having the same issue.

Anyone any suggestions?

My suggestion would be to email the support team from the link at the bottom of the Support Page. This will ensure that they'll take a look at the problem and respond, rather than you just hoping that someone stumbles into this post.

If they're able to resolve the problem it would be nice if you posted the solution here in case other people are having the same issue.

That was my plan, but the guidance in the noobs FAQ was to post here with as much information as you can first...!

[Rohit Singhal]

Hi Simon,

Can you please post your logs for us to review?

My suggestion would be to email the support team...

That was my plan, but the guidance in the noobs FAQ was to post here with as much information as you can first...!

Yeah, I'm sure that's to weed out the "dumb" questions. This one doesn't feel "dumb" to me...

Hi Simon,

Can you please post your logs for us to review?

Isn't that what he did a few posts up? "Attachment: Logs.zip"

Well, it seems the problem is that if you have a VPN connection open, for whatever reason, the code that is being used to connect to the PostgreSQL fails. Disconnect the VPN and it works.

Well, it seems the problem is that if you have a VPN connection open, for whatever reason, the code that is being used to connect to the PostgreSQL fails. Disconnect the VPN and it works.

I confirm that Having the VPN connected was the issue, I had to close the window even after disconnecting the VPN but I was not able to start the program again, I had to reboot