Blackmagic Forum

I have two monitors connected. I can use them both outside of Resolve. They are both greyed-out in the Video-clean feed drop-down menu.

That would happen if you have Dual Screen On, and Resolve is already using both displays.

Dwaine Maggart wrote:That would happen if you have Dual Screen On, and Resolve is already using both displays.

Thanks. Turning Dual Screen off fixed it.

Phil Side wrote:

Dwaine Maggart wrote:That would happen if you have Dual Screen On, and Resolve is already using both displays.

Thanks. Turning Dual Screen off fixed it.

Hi

I have 17.4.1 on a PC Win10 with The GPU is 3080TI and two HD screens. How do I get a clen video feed on one screen? The Cimena viewer takes out resolve so you can't adjust anything.
The closest I can get to it is dual screen and full time line.

There are no "Clean Vidoe Feed" options anywhere.
The "Enhanced Viewer" and "full page Viewer" are always gereyed out.

Any suggestions?

If you are using the free version it does not provide clean feed, only the Studio version.
Otherwise turn off Dual Screen and you can then select the display you want to show the Clean Feed on in the Workspace menu.

Charles Bennett wrote:If you are using the free version it does not provide clean feed, only the Studio version.
Otherwise turn off Dual Screen and you can then select the display you want to show the Clean Feed on in the Workspace menu.

Video Clean FeedA.jpg

Video Clean Feed.jpg

It appears I have the free version despite buying the studio version!!! The studio version is running on the laptop,
What is the easyest way, mid project, without upsetting all the other projects and databases I have set up, to upgrade from the free to the studio version?

This is a new PC (replacing a MAC that was running FCPX) I have Studio on the PC laptop and clearly downloaded the wrong one to the PC . Though I thought it was the srtudio version as I had to activate it with the license key....

I would suggest you export a copy of your database first, though I've never had a problem when uninstalling the previous version before a new install.
Just uninstall the free version of Resolve in Control Panel/Programs and Features and install the Studio version.

Charles Bennett wrote:I would suggest you export a copy of your database first, though I've never had a problem when uninstalling the previous version before a new install.
Just uninstall the free version of Resolve in Control Panel/Programs and Features and install the Studio version.

The normal industriy method is to load the full version over the top of the free version and activate it.
Can I just do that?
I just did that and it works.
It also seemed to find my licnese as I did not need to re-enter it.

This is not good. IT seems you can overwrite the Studio version with the free version with no warnings. This should not be possible.
You can then overwrite the free version and it resumes as if nothiong had happened (which is good for recovery)

The instalation scripts should not permit the updating of a Studio version with a free version unless there is an explicit deactivation.

Part of the problem is the shambles of a support page for downloads. It is the worst one I have come across in 30 years of software development. It is difficult to find things, easy to pick up the wrong thing and almost impossible to find the versions aand their histories.

The reason I advocate uninstalling an older version before installing a new one is based on experience with Windows. In the past having installed a newer version of Pro Tools over an old resulted in Windows interpreting the full installer as just an update and then only installing parts that it saw as changed. Chaos followed. So since then I have always uninstalled the earlier version first.
Personally I've never had a problem with the downloads page but there we go.

Charles Bennett wrote:The reason I advocate uninstalling an older version before installing a new one is based on experience with Windows. In the past having installed a newer version of Pro Tools over an old resulted in Windows interpreting the full installer as just an update and then only installing parts that it saw as changed. Chaos followed. So since then I have always uninstalled the earlier version first.

That isn't a Windows problem it is a Pro-Tools problem. Just as loading a free Resolve over a Studio version without lots of warnings is a Resolve problem.

Charles Bennett wrote:Personally I've never had a problem with the downloads page but there we go.

Maybe you haven't but it is very badly designed and difficult to use compared to most others. (and I have seen a lot of them over the last 30 years) I have noticed other people complaining about it so it is not just me.

All I would say is that having adopted the regime of always uninstalling older versions of Windows programs before the install of a new version has given me stable computer systems that don't suffer the problems that others seem to experience. That's with both PT and Resolve.

Charles Bennett wrote:All I would say is that having adopted the regime of always uninstalling older versions of Windows programs before the install of a new version has given me stable computer systems that don't suffer the problems that others seem to experience. That's with both PT and Resolve.

Thanks for your limited annacdotal comments.

It will depend on the program in question as to what is best, irrispective of the Operating System. For many/most programs you just install new versions and upgrades over the top of the old system. It is the instalation program/scripts that are key here. They have got a lot better over the last 40 years.

For a lot of programs uninstalling first can be the worst thing to do. Unless you really need to start with a clean machine and start from scratch.

Looking at the history of Resolve I can understand why it had problems in the past. However they should be putting in checks so that you don't overwrite a Studio version with the Free Version unless you explicity confirm the action. Or the otherway around (free to Studio) unless you enter a licence key. Though in my case it picked up the licence automatically sothe Free version didn't kill that. Which is not good in general even though it saved my sking this time. (but I should have been stopped in the first place.)

BTW Thanks for spotting the source of the problem. That I was on the free version!
What is the other keypad in the picture. the one above the Speed Editor?

That is a Presonus Faderport 1 which I use in Fairlight for automating faders and pans when doing rough soundtracks. A lot of the buttons do not have any affect as HUI support is limited.

Charles Bennett wrote:Personally I've never had a problem with the downloads page but there we go.

Then you will be able to tell me what the last two Resolve Studio updates were?

17.4.1 on the 29th October and 17.4.2., which has just had a build update to build 9, on the 17th November.

Charles Bennett wrote:17.4.1 on the 29th October and 17.4.2., which has just had a build update to build 9, on the 17th November.

So you can show me where 17.4.2 build 8 is?

It no longer exists having been almost immediately replaced by build 9.
https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=151119

Charles Bennett wrote:It no longer exists having been almost immediately replaced by build 9.
https://forum.blackmagicdesign.com/viewtopic.php?f=21&t=151119

My point precisely!
There is no complete set of versions nor revision history.

At one point last week I was told by Resolve to upgrade from V17.4.2 to V17.4.2. Both the downloaded zip and the encased Exe had the same name as the previous upgrade. What a mess. In addition there was no indication of the differences between the two builds. There must have been for a separate build to have been issued.

Also on the support page the very small sliding window for Resolve updates contains both the free and the studio version mixed in with Fusion , server etc. A very bad way of doing it . It is the worst support system I have seen in 30 years.

The page might look a bit flash but the gloss obscures the functionality. Normally only amateurs do this.

There would be no purpose in keeping build 8 with its VST problem. True, as has happened before, there was a silent update, and BMD should have announced it.
I don't have update notifications turned on in Resolve. I look at the top of the forum and read the release notes when there are new versions.
As to labelling, the free version has always been called just DaVinci Resolve, with the Studio versions having Studio in their name.

Charles Bennett wrote:There would be no purpose in keeping build 8 with its VST problem..

There is no log of that. So anyone who had updated to 17.4.2 might or would assume that the next update to 17.4.2 was a glitch and skip it being none the wiser.

Charles Bennett wrote:True, as has happened before, there was a silent update, and BMD should have announced it.

Absolutely. Silent updates always cause problems.

Charles Bennett wrote: I don't have update notifications turned on in Resolve. I look at the top of the forum and read the release notes when there are new versions.

Then you would have missed the secodn 17.4.2 update? Which may or may not have been crucial for you (and many others)

Charles Bennett wrote:As to labelling, the free version has always been called just DaVinci Resolve, with the Studio versions having Studio in their name.

They should be in separate update lists. Having multiple different (but similar) things in the same list on a small sliding window is a recipe for disaster. It is the worst support interface I have seen in 30 years.