Intel hardware accelerator Issue with new update 11/18/2021

My davinci Resolve right after the new update is now getting a error message that pops up on opening.

any fix for this will be very helpful as I was in a middle of a video project for a Cilent of mine.

Error Message Reads:

Intel hardware accelerated decode and encode have
been disabled as the current Intel graphics driver
is not compatible with DaVinci Resolve. Please update
your drivers to enable this feature.

[Peter Chamberlain]

moved to Resolve forum

the message is advising.. update your intel driver.

Good evening, I also had the same problem and after updating the video card drivers, Da Vinci did not start anymore, I tried to reinstall it without any improvement. Eventually I had to reinstall version 17.4.1 and this works. Windows 10 operating system, Intel UHD Graphics 630.

Did you stay with 17.4.1? or did you update it afterwards?

Good evening, I also had the same problem and after updating the video card drivers, Da Vinci did not start anymore, I tried to reinstall it without any improvement. Eventually I had to reinstall version 17.4.1 and this works. Windows 10 operating system, Intel UHD Graphics 630.

Hi did anyone get this resolved?
Since latest updates to DaVinci Resolve (now 17.4.2 Build 9) I get the same error message on starting Resolve but Windows 10 updates can't find any update for the Intel Graphics Driver;

ASUS NitroAN515-52 Laptop
Windows 10.0.19044 Build 19044
Intel I7-8750H
Intel UHD Graphics 630
Driver : 25.20.100.65761

thanks

I had the same issue since 17.4.2
Win 10, RAM 16GB, GPU 8 GB and extremely slow. Was okay before.

I couldn't update the Intel graphics driver because my PC uses a customized driver version from Hewlett Packard.

I de-installed Resolve and installed the previous version 17.3.1, but that made no difference in performance, only the "Intel driver..." message didn't pop up.

Eventually I installed 17.2.1 Build 12, now it works fine again.

Did you stay with 17.4.1? or did you update it afterwards?

Good evening, I also had the same problem and after updating the video card drivers, Da Vinci did not start anymore, I tried to reinstall it without any improvement. Eventually I had to reinstall version 17.4.1 and this works. Windows 10 operating system, Intel UHD Graphics 630.

I am currently using version 17.4.1, I will wait for the release of version 14.4.3 before trying to update

Hi did anyone get this resolved?
Since latest updates to DaVinci Resolve (now 17.4.2 Build 9) I get the same error message on starting Resolve but Windows 10 updates can't find any update for the Intel Graphics Driver;

ASUS NitroAN515-52 Laptop
Windows 10.0.19044 Build 19044
Intel I7-8750H
Intel UHD Graphics 630
Driver : 25.20.100.65761

thanks

Current Intel driver is 30.0.101.1069. That looks like you're five major revisions behind and countless minor ones.

First check the Asus website for a newer one. If they don't Google this

Intel® Driver & Support Assistant

But for laptops it's better to get the drivers from the laptop maker. Still at worst you can always go back to the older drivers if the current Intel drivers don't work with your system.

Hi did anyone get this resolved?
Since latest updates to DaVinci Resolve (now 17.4.2 Build 9) I get the same error message on starting Resolve but Windows 10 updates can't find any update for the Intel Graphics Driver;

ASUS NitroAN515-52 Laptop
Windows 10.0.19044 Build 19044
Intel I7-8750H
Intel UHD Graphics 630
Driver : 25.20.100.65761

thanks

Current Intel driver is 30.0.101.1069. That looks like you're five major revisions behind and countless minor ones.

First check the Asus website for a newer one. If they don't Google this

Intel® Driver & Support Assistant

But for laptops it's better to get the drivers from the laptop maker. Still at worst you can always go back to the older drivers if the current Intel drivers don't work with your system.

Unfortunately my system even having video drivers version 30.0.101.1069 does not work with Resolve version 17.4.2

Does Resolve even support integrated graphics on the Intel family? That's pretty weak GPU territory.

Yes they work. I wouldn't want to use the IGPU for anything intensive but they can do simple edits. The big win is using the IGPU for decoding all the things that Nvidia doesn't hardware decode. That means you end up using both the IGPU and your GPU.

Yes they work. I wouldn't want to use the IGPU for anything intensive but they can do simple edits. The big win is using the IGPU for decoding all the things that Nvidia doesn't hardware decode. That means you end up using both the IGPU and your GPU.

On my system I had to disable the iGPU because it clashes with my GTX card when working in 4K stuff.

Works fine with HD timelines but if I have both enabled for 4K then some kind of memory leak starts and the system uses all the available RAM then all the swapfile capacity before crashing -- in a matter of just a few seconds once the runwaway starts.

Weird.

Most of the IGPU driver updates are gaming related but every so often Intel releases one that mentions Resolve.

I am still having an issue and just wondering if anyone fixed it yet

Try to disable the iGPU completely.

Sorry for the double post – internet hiccup.

Does Resolve even support integrated graphics on the Intel family? That's pretty weak GPU territory.

Of course it does and it works great, look at this example when rendering UHD using QuickSync which provides the best render quality in short time (scoll down for GPU usage)

Renderperformance.png (19.41 KiB) Viewed 36374 times

I am running Intel Driver Version 27.20.100.8681

Just "me too"'ing here -- i7-4770K, HD 4600, and a GTX 1060, updated to the latest drivers from Intel website and still getting the error...

Update: the problem seems to be that older CPU/chipsets like mine can't update to the latest Intel drivers, but the resolve error dialog doesn't know that, so it keeps bugging you. Disabling the Intel card (in the device manager, under "display adapters") makes the error dialog go away.

I'm having the same issue now. I have an HP Spectre 360 laptop from 2017 and their are no updated drivers. I must use the ones from HP and not Intel. I hope Blackmagic fixes this issue.

Hi did anyone get this resolved?
Since latest updates to DaVinci Resolve (now 17.4.2 Build 9) I get the same error message on starting Resolve but Windows 10 updates can't find any update for the Intel Graphics Driver;

ASUS NitroAN515-52 Laptop
Windows 10.0.19044 Build 19044
Intel I7-8750H
Intel UHD Graphics 630
Driver : 25.20.100.65761

thanks

Current Intel driver is 30.0.101.1069. That looks like you're five major revisions behind and countless minor ones.

First check the Asus website for a newer one. If they don't Google this

Intel® Driver & Support Assistant

But for laptops it's better to get the drivers from the laptop maker. Still at worst you can always go back to the older drivers if the current Intel drivers don't work with your system.

Unfortunately my system even having video drivers version 30.0.101.1069 does not work with Resolve version 17.4.2

I've just come back around to this and found what appears to be a solution; my issue is ACER specific but the Intel instructions are generic.

There's a support article on the INTEL website which explains the issue and work around.
Search for and read the webpage with this title;
"Article ID: 000056629 Content Type: Error Messages Last Reviewed: 11/15/2021 Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer"

My progress was;
I have installed Resolve 17.4.3 but I was still getting the error about the Intel Graphics Driver update required.
I tried the Intel Driver & Support Assistant and that did not work, no driver update but a message that my machine has an OEM driver installed and updates should come from the manufacturer; ACER. But there isn't a display driver update available from ACER.
Downloading the latest driver from INTEL also does not install directly, another message about no driver for my device.
Following the instructions in the Intel article above has resulted in Intel Display Driver v30.0.101.1191 now installed and no more start-up errors with Resolve.v17.4.3.

Search for and read the webpage with this title;
"Article ID: 000056629 Content Type: Error Messages Last Reviewed: 11/15/2021 Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer"

Here is the link: https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html

My DaVinci Resolve Studio in Version 17.4.3 Build 10 right after installation has an error message that pops up on opening.

Error Message:

Intel hardware accelerated decode and encode have
been disabled as the current Intel graphics driver
is not compatible with DaVinci Resolve. Please update
your drivers to enable this feature.

I have a Lenovo T440 S and have checked the Intel Driver Support Assistant.
Their is no update for the Driver or Software available.

How can I get rid of the problem ?

Hi -

I'm a little late to this party as I am updating a spare, older Win10 machine and I don't see a 'fix' in the thread that might apply to my situation. (I'm a sound person, so please be patient...)

My Intel graphics chip is the Intel HD Graphics 4600 which cannot be updated to the latest driver version indicated in the thread. Does this render my machine obsolete for Resolve 17.3.4, with an audio accelerator card fitted and SX-36 audio interface, a desktop console and a desktop editor?

My graphics card is an NVIDIA GeForce GT640.

Regards,

Neil.

That's a GPU from 2012 with only 2 GB VRAM.
You could try an older version of DR and a timeline of 720p.

Hi -


My Intel graphics chip is the Intel HD Graphics 4600 which cannot be updated to the latest driver version indicated in the thread. Does this render my machine obsolete for Resolve 17.3.4, with an audio accelerator card fitted and SX-36 audio interface, a desktop console and a desktop editor?

My graphics card is an NVIDIA GeForce GT640.

You need to pull the NVidia card and put something newer in. Assuming you can find something for a reasonable price the other potential issue is does your system have enough PSU power for one of the newer power hungry cards?

Hi -


My Intel graphics chip is the Intel HD Graphics 4600 which cannot be updated to the latest driver version indicated in the thread. Does this render my machine obsolete for Resolve 17.3.4, with an audio accelerator card fitted and SX-36 audio interface, a desktop console and a desktop editor?

My graphics card is an NVIDIA GeForce GT640.

You need to pull the NVidia card and put something newer in. Assuming you can find something for a reasonable price the other potential issue is does your system have enough PSU power for one of the newer power hungry cards?

May I suggest the Quadro T600 option, they're between 1050Ti and 1650 in Resolve performance, draw 50 W and can be had for cheap ($200) new. Not stellar compared to the likes of 3060 that would be the next best-buy option, but a substantial upgrade over the current GT640, with very excellent decode/encode support. Just don't attempt 6 TNR nodes on UHD footage

The GT 640 doesn't support CUDA 11, which Resolve uses from version 16.2.6, so you would only have OpenCL available and no CUDA.

Which is much slower.

Really helpful info, thank you guys.

OK, so I disabled the Intel HD Graphics 4600 in device manager as suggested and now use the GT 640 as the only graphics card (presumably before, the graphical tasks were divided between the Intel 6400 and the GT 640) and with just one screen connected and no peripherals (I have the accelerator card fitted but I haven't yet connected the SX-36, desktop console and desktop editor) version 17.4.3 build 10 boots.

Definitely, I need to upgrade the graphics card, because I don't really want to 'bin' this machine if I can upgrade it. It was an expensive water cooled 'Pro Tools PC' that I purchased because we had to have a machine to 'transcode' PTX projects to Xynergi. However, with great joy, I'm once again Pro Tools free and want to use this machine for Fairlight. It has had very, very few flying hours accrued on it.

*I think* it should be useful with a new graphics card in it: it's an Intel Core i7-4790k CPU @ 4.00GHz, with 32GB of RAM. So nothing startling by today's standards, but is it capable of running my Fairlight studio, would people better qualified than me think? (Machine is running Win 10 21H2)

One thing that puzzles me is CUDA, or a graphic card's 'CUDA rating'. In the thread it suggests I need a card capable of CUDA 11, yet as far as I can tell I can only see that the latest version of CUDA is 8.6. What am I misunderstanding about that CUDA number?

Thanks again for your patience. Sound is my passion; the equipment I use is either the barrier or the portal to what I create for my clients... (Which is my apology for not being better 'across' the hardware side of things!)

[UPDATE] Resolve loads fine, but the graphics card can't play back pictures smoothly; so I'm open to recommendations for NVIDIA cards as a replacement for the elderly GT 640.

[UPDATE - NEXT DAY] Fitted NVIDIA GeForce GTX1650 4GB card, and all seems stable... Until the next release I expect!

Kindest regards, and my grateful thanks to those who took the time to help,

Neil.

Search for and read the webpage with this title;
"Article ID: 000056629 Content Type: Error Messages Last Reviewed: 11/15/2021 Error Message Appears When Installing Intel Graphics Driver 26.20.100.8141 or Newer"

Here is the link: https://www.intel.com/content/www/us/en/support/articles/000056629/graphics.html

I followed this process and was able to update my Intel driver on my 2018 HP Spectre. Now the driver is listed as 30.0.101.1191 and I don't get the dialog box and longer. But my DR screens look big and don't look like the used to with more screen real estate in the earlier versions. How do I get the real estate back?

I followed this process and was able to update my Intel driver on my 2018 HP Spectre. Now the driver is listed as 30.0.101.1191 and I don't get the dialog box and longer. But my DR screens look big and don't look like the used to with more screen real estate in the earlier versions. How do I get the real estate back?

Did you solve your screen size issue?

My DaVinci Resolve Studio in Version 17.4.3 Build 10 right after installation has an error message that pops up on opening.

Error Message:

Intel hardware accelerated decode and encode have
been disabled as the current Intel graphics driver
is not compatible with DaVinci Resolve. Please update
your drivers to enable this feature.

I have a Lenovo T440 S and have checked the Intel Driver Support Assistant.
Their is no update for the Driver or Software available.

How can I get rid of the problem ?

I had the same problem with the Lenovo T530.
I changed the BIOS Display setting.

The setting was:
Boot Display Device - ThinkPad LCD
Graphics Device - NVIDIA Optimus
OS Detection for NVIDIA Optimus - Enabled

I changed it to:
Boot Display Device - ThinkPad LCD
Graphics Device - Discrete Gaphics
OS Detection for NVIDIA Optimus - Disabled

Now I don't have any error messages.

I had similar issue. The issue remains at DR 17.4.5 and DR 18.0b2. It disappears after I install DR 17.3.20008.

Hi, just chiming in to say this is still an issue. I have a Lenovo T430, which is worth mentioning because I've seen other ThinkPads mentioned here.
I was just using Resolve 17 yesterday, updated to 18 today, and getting this same error message. I don't exactly want to force a more modern driver on my older CPU, especially hearing about display issues.
Hopefully someone at Black Magic takes this seriously enough to fix it.

It is probably best the users with marginal hardware that is working with an old version to not update to last version specially those with only iGPU.

Second that. BM is clearly stating minimal hardware and below that you are on your own. Dwaine is trying to help nevertheless, but as a rule of thumb don’t use a newer version of a demanding software on a machine that was insufficient when it was new.

I have a lenovo y50-70 which has an onboard HD graphics 4600 with a GeForce GTX 860M which still runs most things reasonablly. I get this error with the latest versoin of resolve. I have set the GPU settings on both my GeForce control pannel and in Resolve to use the GTX card and not the intel one. I have the latest drivers from Lenovo and Geforce - Intel warn me not to go changing from my vendor drivers or risk display problems. I was considering purchasing the product but with this error happening and with it being unsolvable using any reasonable methods I am going to heve to look elsewhere instead. This is a shame because I agree with and support the freeware/proware business model as it gives a try beofre you buy and fully functional free tool with the option to support the dev team and gain advanced tools. My renders are about real time, so an hour of footage at 1080 is taking an hour to render, my GPU is stting at 8% *facepalm*

Try disabling the Intel card (in the device manager, under "display adapters")? (See my post above.)