EDIT: Solved! Scroll down to This post for the answer. Thanks Dwaine!
First, we are trying to install Resolve 16 on a brand new Windows 10 machine. We need to be using 16 for a variety of reasons, so please don't suggest upgrading to 17 at this time. We'll get there, but need to finish projects in 16. That said...
I just built a new Windows 10 PC and have installed Resolve Studio. We use USB dongles, and I took the dongle off our old Windows Resolve machine and put it on this one. Upon launch, Resolve crashes when it gets to "checking licenses" in the splash screen, and this is what Windows Event Viewer says:
This happens with Resolve 16.1.1 and with the last version of v16, 16.2.8. Identical error.
Things I have tried:
• uninstalled Resolve 16.1.1, installed 16.2.8
• uninstalled Resolve Studio and Installed Resolve (Free) -- THIS WORKS FINE
• swapped the dongle for one from another Resolve machine, same failure
• Dongle plugged into USB 3.2 Gen1 Type A port
• Dongle plugged into USB 3.2 Gen2 Type A port
• Dongle plugged into USB 2.0 Port
USB drivers for the motherboard are all installed properly, and any device I plug in works fine. In fact, the first time you plug in one of the dongles, Windows notifies you that the USB Dongle Driver was installed successfully.
Windows is totally up to date. There's nothing installed on this machine except for the drivers for the motherboard, third party cards (RTX3060, Chelsio 40GB NIC, Decklink Mini Monitor), our SAN, and of course, Resolve Studio.
I'm at a loss at this point, because this is clearly an issue with the USB dongle, but not the dongle itself. Both of the ones I've tried work fine on another machine. And yes, they're legitimate, bought from Amazon and B&H years ago.
Our previous Windows Resolve machine was also running Windows 10 and had no issues with the dongle.
First, we are trying to install Resolve 16 on a brand new Windows 10 machine. We need to be using 16 for a variety of reasons, so please don't suggest upgrading to 17 at this time. We'll get there, but need to finish projects in 16. That said...
I just built a new Windows 10 PC and have installed Resolve Studio. We use USB dongles, and I took the dongle off our old Windows Resolve machine and put it on this one. Upon launch, Resolve crashes when it gets to "checking licenses" in the splash screen, and this is what Windows Event Viewer says:
- Code: Select all
Level Date and Time Source Event ID Task Category
Error 1/18/2022 5:51:18 AM Application Error 1000 (100) "Faulting application name: Resolve.exe, version: 16.1.1.5, time stamp: 0x5db97774
Faulting module name: LIBEAY32.dll, version: 1.0.2.8, time stamp: 0x5cf5b686
Exception code: 0xc0000005
Fault offset: 0x0000000000003863
Faulting process id: 0x1efc
Faulting application start time: 0x01d80c72764f607f
Faulting application path: C:\Program Files\Blackmagic Design\DaVinci Resolve\Resolve.exe
Faulting module path: C:\Program Files\Blackmagic Design\DaVinci Resolve\LIBEAY32.dll
Report Id: a155a712-c8fe-4ce4-951e-9bdbcdd61518
Faulting package full name:
Faulting package-relative application ID: "
This happens with Resolve 16.1.1 and with the last version of v16, 16.2.8. Identical error.
Things I have tried:
• uninstalled Resolve 16.1.1, installed 16.2.8
• uninstalled Resolve Studio and Installed Resolve (Free) -- THIS WORKS FINE
• swapped the dongle for one from another Resolve machine, same failure
• Dongle plugged into USB 3.2 Gen1 Type A port
• Dongle plugged into USB 3.2 Gen2 Type A port
• Dongle plugged into USB 2.0 Port
USB drivers for the motherboard are all installed properly, and any device I plug in works fine. In fact, the first time you plug in one of the dongles, Windows notifies you that the USB Dongle Driver was installed successfully.
Windows is totally up to date. There's nothing installed on this machine except for the drivers for the motherboard, third party cards (RTX3060, Chelsio 40GB NIC, Decklink Mini Monitor), our SAN, and of course, Resolve Studio.
I'm at a loss at this point, because this is clearly an issue with the USB dongle, but not the dongle itself. Both of the ones I've tried work fine on another machine. And yes, they're legitimate, bought from Amazon and B&H years ago.
Our previous Windows Resolve machine was also running Windows 10 and had no issues with the dongle.
Last edited by Perry on Thu Jan 20, 2022 8:42 pm, edited 2 times in total.
Perry Paolantonio
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com
Gamma Ray Digital - 288 Walnut St Suite 105, Newton MA 02460
14k Film Scanning -- Color Grading -- Film Restoration
www.gammaraydigital.com