Resolve 18.0.3 update wont open past splash screen

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paperkrane

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Resolve 18.0.3 update wont open past splash screen

PostThu Sep 22, 2022 5:14 pm

As the topic says, for some strange reason 18.0.3 wont open on my machine even when the versions just prior worked perfectly. I will go to open the application, the splash screen will show and state it is loading, then will just stop, splash screen will disappear and nothing progresses.

I am currently using:

OS: Windows 10
Processor: AMD Ryzen 9 5950X 16-Core Processor, 3401 Mhz, 16 Core(s), 32 Logical Processor(s)
GPU: NVidia 3070TI

So I doubt the hardware is an issue. I have generated the Resolve logs and those can be found here:

https://drive.google.com/file/d/1JXxUIL ... sp=sharing

I would love to get this up and running again as soon as possible. thank you all for your insights and the to Blackmagic Team, thank you so much for an incredible piece of software!
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Dwaine Maggart

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Re: Resolve 18.0.3 update wont open past splash screen

PostThu Sep 22, 2022 5:28 pm

Please also provide a Windows System Information .NFO file.

Open the Windows System Information app, and select it's File menu, then select Save. That will generate the .NFO file.
Dwaine Maggart
Blackmagic Design DaVinci Support
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jamedia

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Re: Resolve 18.0.3 update wont open past splash screen

PostThu Sep 22, 2022 8:02 pm

paperkrane wrote:OS: Windows 10
Processor: AMD Ryzen 9 5950X 16-Core Processor, 3401 Mhz, 16 Core(s), 32 Logical Processor(s)
GPU: NVidia 3070TI !


I have a similar set up and no problems with 18.0.3 (I am going to regret saying that)

Sometimes I very rarely have the same problem and I find a hard reboot of the PC solves the problem. That or re-run the update.
www.JAmedia.uk
[AMD Ryzen 5950X 16 Core CPU | 128GB Ram | NVIDIA 3080TI 12GB ]
[MB ASUS ProArt B550| C Drive:; 1TB M2 980 Pro | D Drive; 2TB M2 970 EVO ]
[ Win 11 home |Resolve Studio V18.6 | Speed Editor via USB | Scarlett 2i2 3rd Gen| ]
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paperkrane

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Re: Resolve 18.0.3 update wont open past splash screen

PostSat Sep 24, 2022 5:46 pm

Dwaine Maggart wrote:Please also provide a Windows System Information .NFO file.


Sorry for the delay. Here is the system info:

https://drive.google.com/file/d/1TEnEd- ... sp=sharing
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Dwaine Maggart

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Re: Resolve 18.0.3 update wont open past splash screen

PostSat Sep 24, 2022 10:52 pm

Go into Windows Settings - Apps & features, and select DaVinci Resolve Control Panels, then select Uninstall.

Now Resolve should launch.

Hopefully you don't have any physical Resolve control panels that require the control panels app.
Dwaine Maggart
Blackmagic Design DaVinci Support
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paperkrane

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Re: Resolve 18.0.3 update wont open past splash screen

PostMon Sep 26, 2022 2:31 am

That fixed it! Thank you so much Dwaine!

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