Blackmagic Forum

Need some help please! I can't get DaVinci Resolve to open.

When I try to open DaVinci, it pulls up its loading window like normal, goes through everything, then closes after "loading projects", normally it would then open the Project Manager and I would proceed from there, but now nothing happens after the loading window.

We have tried many fixes:

- Launch in compatability mode

- Increased virtual memory

- Cleaned out storage and memory

- Updated to latest version of Windows 11 (Windows 11 used previously successfully)

- Unplugged all USB and HDMI

- Updated video drivers (were already at latest version, but reinstalled)

- Restarted laptop several times

- Reinstalled DaVinci

- Attempted to launch using exported projects

Nothing seems to resolve the issue... hopefully there's a fix we haven't tried?

Really want this issue solved... is there no solution?

I don't know why nobody has replied, but the short answer is:
1. Read the FAQ at the top of the forum
2. Follow the instructions for gathering logs when Resolve won't start
3. Post the logs here

Then people will have a chance of helping with your problem.

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Hello, I am having the same problem. I followes the instructions, here is a link:
https://drive.google.com/drive/folders/ ... sp=sharing

Dwaine Maggart wrote:In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

I'm sorry, I'm trying to follow along. I'm at the part where you say "open Windows System Information" but I don't seem to have that program? Peazip only gave me options to extract, not to save. I do see that there are two files in the .zip though.

Go to Control Panel/Administrative Tools.

Thanks for the help. I'm currently uploading those files and will post the link here once done. Hoping for a quick fix!

Dwaine Maggart wrote:In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Here it is!

https://drive.google.com/drive/folders/ ... sp=sharing

Go into Windows Settings - Apps & features, and select DaVinci Resolve Control Panels. Then select Uninstall.

Now Resolve should launch.

Hopefully you don't have any physical Resolve control panels that require the control panel app.

This seems like another “theme” for Resolve not starting. A control panel/driver for a device that doesn’t exist. Could easily detect that and not crash Resolve, right?


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Seems to have solved the problem, thanks very much!