Crash on Mac SOS

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Alisastatman

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Crash on Mac SOS

PostSun Sep 25, 2022 4:08 pm

I've been waiting for tech support to return a call since 8A on Friday when I sent my logs. Support ticket #XYM-424-39057.

DR is crashing on startup with a meaty project, crashing 1-5 minutes after running. All projects crash, so I don't think it's a corrupt project.

I'm on a Mac Pro (late 2013), Processor is 2.7 GHz 12-core Intel Xeon E6, Memory: 64GB 1866MHz DDR3, Graphics: AMD FirePro D700 6GB

Events leading to crashes:
I was working on DR version 17.3 with Mojave Mac OS.
My computer crashed while working in another app with DR running in the BG.
Restarted my computer went into DR and the crashes began.
Update computer to Monterey 12.6
Updated DR to 18.03
Crashes continue.
Properly uninstalled DR, reinstalled 18.3, crashes continue.

Is there anyone here that can help?
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Peter Chamberlain

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Re: Crash on Mac SOS

PostMon Sep 26, 2022 2:39 am

Did you backup your v17.3 database before upgrading to v18?

Can you launch resolve and from the help menu generate diagnostic logs.
Then post a link here to them
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Alisastatman

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Re: Crash on Mac SOS

PostMon Sep 26, 2022 2:27 pm

Thank you Peter.
I did not back up the v17.3 database through DR but did do a time machine back up on the mac so I could revert.

Here's a link to the logs. https://drive.google.com/drive/folders/ ... sp=sharing

Thanks so much.
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Uli Plank

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 6:52 am

Im afraid that other app damaged some of your file structure when crashing. Are you using HFS+ or APFS for the system drive? If it's HFS+ you could try to fix it with Disk Warrior. If APFS, try a fresh install of the system without deleting the data area.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

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Mark Foster

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 7:14 am

Uli Plank wrote:Im afraid that other app damaged some of your file structure when crashing. Are you using HFS+ or APFS for the system drive? If it's HFS+ you could try to fix it with Disk Warrior. If APFS, try a fresh install of the system without deleting the data area.


HFS+ is no longer possible as systemdevice since mojave (macOS 10.14).
APFS is therefore a must for newer systems :- (
cMP 5.1 2x3,46/96GB/2x2TB SSD/4x4TB/7101A 4x2TB 970evo+/HP1344/BMD4k/RadeonVII
macOS 12.6.3
BMPCC 6k pro (7.9.1)
meike s35 cine 25mm, 35mm, 50mm, 75mm
resolve studio 18.1.4
mini panel
speed editor
desktop video 12.1
intensity pro 4k
atem extreme (8.6.1)
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Sam Steti

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 8:05 am

No, I think HFS+ could have been a choice at installation time, for example if your OS was still HFS+ when you installed Mojave meaning you may have kept Mojave on HFS+). APFS+ obligation came on subsequent OS versions...
Anyway this is no longer your worries, obviously. Personally I'd install a fresh OS on an external disk and boot on it for tests purposes...
*MacMini M1 16 Go - Ext nvme SSDs on TB3 - 14 To HD in 2 x 4 disks USB3 towers
*Legacy MacPro 8core Xeons, 32 Go ram, 2 x gtx 980 ti, 3SSDs including RAID
*Resolve Studio everywhere, Fusion Studio too
*https://www.buymeacoffee.com/videorhin
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Mark Foster

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 9:43 am

Sam Steti wrote:No, I think HFS+ could have been a choice at installation time, for example if your OS was still HFS+ when you installed Mojave meaning you may have kept Mojave on HFS+). APFS+ obligation came on subsequent OS versions...
Anyway this is no longer your worries, obviously. Personally I'd install a fresh OS on an external disk and boot on it for tests purposes...


when installing or updating to mojave, HFS+ is automatically converted to APFS.
which is the worst method, because the FSroot tree is damaged, which even the apple disk utility
can not repair (not even in recovery mode).
with mojave you could keep the HFS+ format by restoring a clone, but after that no updates worked.

since catalina this does not work anymore.

has unfortunately nothing to do with the problem of the TS, because with his configuration
the startupdevice is on APFS anyway.

I would in his place once the eltrecheck software check whether a conflict with extensions is present.
cMP 5.1 2x3,46/96GB/2x2TB SSD/4x4TB/7101A 4x2TB 970evo+/HP1344/BMD4k/RadeonVII
macOS 12.6.3
BMPCC 6k pro (7.9.1)
meike s35 cine 25mm, 35mm, 50mm, 75mm
resolve studio 18.1.4
mini panel
speed editor
desktop video 12.1
intensity pro 4k
atem extreme (8.6.1)
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Sam Steti

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 10:11 am

Mark Foster wrote:when installing or updating to mojave, HFS+ is automatically converted to APFS.
Ok, didn't notice that because either I manage some old friends' old macs up to say high Sierra, or I'm into Big Sur or Monterey :)
My strategy would be to investigate for a potential HW issue by booting on a known rock solid OS with Resolve on it, then push further...
*MacMini M1 16 Go - Ext nvme SSDs on TB3 - 14 To HD in 2 x 4 disks USB3 towers
*Legacy MacPro 8core Xeons, 32 Go ram, 2 x gtx 980 ti, 3SSDs including RAID
*Resolve Studio everywhere, Fusion Studio too
*https://www.buymeacoffee.com/videorhin
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Uli Plank

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Re: Crash on Mac SOS

PostTue Sep 27, 2022 10:41 am

Second that. Put a clean system on an external storage, add only DR and see if it works.
Being a relatively old computer, it can be a hardware issue. Are you sure about the cooling?
There may be dust collected or a bad fan. TG Pro can show you thermal issues, it's free for a few days.
Now that the cat #19 is out of the bag, test it as much as you can and use the subforum.

Studio 18.6.6, MacOS 13.6.6, 2017 iMac, 32 GB, Radeon Pro 580
MacBook M1 Pro, 16 GPU cores, 32 GB RAM and iPhone 15 Pro
Speed Editor, UltraStudio Monitor 3G

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