Help - Bizarre Crash/Error Behavior

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davidj8182

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  • Joined: Tue Oct 04, 2022 8:50 pm
  • Real Name: David Schuler

Help - Bizarre Crash/Error Behavior

PostTue Oct 04, 2022 8:53 pm

I recently began working on a new project in resolve with 8K red raw footage and ever since, my system has been all sorts of glitchy and resolve is consistently crashing. Also, I can't even drag the resolve window and move it without it taking a few seconds to move, as well as any other application such as chrome. When I open resolve, it takes exponentially longer than it ever has, sometimes 3 minutes or so just to load the projects.



My specs are below

Resolve Studio 17 (latest version of 17 before the 18 crossover)

Retina 5K Imac - 2017

Mojave 10.14.6

4.2 GHz i7

32 GB 2400 mhz DDR4 ram

Radeon Pro 580 8 GB
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Dwaine Maggart

Blackmagic Design

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  • Joined: Wed Aug 22, 2012 2:53 pm

Re: Help - Bizarre Crash/Error Behavior

PostWed Oct 05, 2022 3:02 am

Select the Resolve Help menu: Create Diagnostics Log on Desktop and send us the file it creates on your Desktop. If it's too large to attach (likely) put it on a file sharing site and provide a link to the file.

Since you are a new forum user, it likely won't let you post a URL. In that case, put a space near the front of the URL so the Forum system doesn't see it as a URL.
Dwaine Maggart
Blackmagic Design DaVinci Support

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