Who is Jenkins??

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wilddoktor

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Who is Jenkins??

PostSat Oct 22, 2022 11:08 pm

I've been getting "GPU failed" errors lately. It's either a 716 or a 700 error.

And they always point to C:\Jenkins\workspace\resolve@2\Resolve\Cyclone\IP\GPUManager\CudaBoardManager.cpp:109.

Who the heck is Jenkins???

Why is there a hard-coded url being referenced by NVIDIA when I'm running Resolve??

Has anybody found a fix for this yet? I've been researching for an hour and I haven't found one yet. :-(

Please help, thanks!!

Code: Select all
Running DaVinci Resolve v18.0.4.0005 (Windows/MSVC x86_64)
GPU: NVIDIA GeForce GTX 1660 Ti
CPU: Intel Core i9-10900KF, 20 threads, x86-64
RAM: 16.4 GiB used of 31.9 GiB
NVIDIA GPU Driver: 522.25, supports CUDA 11.8

Urgent message: The GPU failed to perform image processing because of an error.||Error Code: 700.
CUDA error 700: 'an illegal memory access was encountered', C:\Jenkins\workspace\resolve@2\Resolve\Cyclone\IP\GPUManager\CudaBoardManager.cpp:109.
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Dwaine Maggart

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Re: Who is Jenkins??

PostSat Oct 22, 2022 11:20 pm

That's just an internal build path for that chunk of CudaBoardManager.cpp code. It means nothing outside of our build environment.

What's important is the error code.

And that's likely because you are doing something that exceeds the 6GB of VRAM on your GTX 1660 Ti GPU.

If you'd like to provide a project export .drp of the project that's generating those errors, we could possibly provide guidance on what's causing the issue.
Dwaine Maggart
Blackmagic Design DaVinci Support
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okiewardoyo

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Re: Who is Jenkins??

PostSat Oct 22, 2022 11:26 pm

Hi wildoctor, providing your .drp will help enginer solve the bug.
Begin using Resolve in Mon May 02, 2022.
All of Software in the world are just tools. No perfect Software. Use it if it works for you.
Resolve 18.6 | Raizen 7, 40Gb Ram, RTX 3060, Win 11
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Michel Rabe

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Re: Who is Jenkins??

PostSat Oct 22, 2022 11:45 pm

Who the heck is Jenkins?!!!

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wilddoktor

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Re: Who is Jenkins??

PostSun Oct 23, 2022 1:35 am

Michel Rabe wrote:Who the heck is Jenkins?!!!


Bwahahaha! "Leroy you MORON!" :lol:

Thanks for the quick replies, btw! I've attached the drp of the project giving me the 716 error.
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City Reel - Cascade Theater.zip
(62.69 KiB) Downloaded 17 times
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Dwaine Maggart

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Re: Who is Jenkins??

PostSun Oct 23, 2022 4:41 am

That project doesn't appear like it should be causing an issue, so I'd also need to see a Resolve log and a system info .NFO file, if you care to send those.

You can make the Resolve log file from the Resolve Help menu: Create Diagnostics Log on Desktop.

You can make the .NFO file by opening the Windows System Information app, and selecting its File menu, then Save.

Put both those files on a file sharing site and provide links to the files here.
Dwaine Maggart
Blackmagic Design DaVinci Support
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wilddoktor

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Re: Who is Jenkins??

PostMon Oct 24, 2022 3:35 am

Dwaine Maggart wrote:That project doesn't appear like it should be causing an issue, so I'd also need to see a Resolve log and a system info .NFO file, if you care to send those.

You can make the Resolve log file from the Resolve Help menu: Create Diagnostics Log on Desktop.

You can make the .NFO file by opening the Windows System Information app, and selecting its File menu, then Save.

Put both those files on a file sharing site and provide links to the files here.


https://1drv.ms/u/s!AgRu8KsUhmARoltXufI ... U?e=PeFJuM

Thank you Dwaine!! I pw protected the zip file in that folder; I'm sending you the password now via PM!

I actually thought I had this fixed; I was looking thru the .nfo file and realized I had some stray "stuff" in my startup that I used to disable manually, and had been forgetting to do that. so I disabled them in startup and rebooted, then ran DV right after boot, with nothing else running, but...I got the 700 error after a while. Nuts.
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Sharingan80

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Re: Who is Jenkins??

PostFri Jan 27, 2023 7:46 pm

Dwaine Maggart wrote:That's just an internal build path for that chunk of CudaBoardManager.cpp code. It means nothing outside of our build environment.

What's important is the error code.

And that's likely because you are doing something that exceeds the 6GB of VRAM on your GTX 1660 Ti GPU.

If you'd like to provide a project export .drp of the project that's generating those errors, we could possibly provide guidance on what's causing the issue.


Hi I received a Jenkins error but for auto backup.

we recently updated to R17 with PostGres DB over a VM and any other cache / Stills / Renders pointing to Editshare which has permissions active. This is all within a MAC ecosystem.

See attached Error message.

I've tried testing on a blank project and projects from R16 and we still get this intermittent error.
The issue occurs when a timeline is created and its trying to do a project auto backup.

Its so random that it comes and goes.

do you recon we need to uninstall and reinstall for clear out any issues?
I just did a straight up install over R16.
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DB-Backup.png
See Error
DB-Backup.png (53.64 KiB) Viewed 1483 times
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Dwaine Maggart

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Re: Who is Jenkins??

PostMon Jan 30, 2023 6:30 pm

For Mac, you don't need to uninstall Resolve before installing a new version. And a normal uninstall/reinstall is not going to fix an issue like this.

The fact it's intermittent is confusing. Does that mean that the project backups do sometimes happen? Have you looked at the "Project backup location" path, and seen Project.db.xxxxx files being written there?
Dwaine Maggart
Blackmagic Design DaVinci Support
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Sharingan80

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Re: Who is Jenkins??

PostTue Jan 31, 2023 10:29 am

Dwaine Maggart wrote:For Mac, you don't need to uninstall Resolve before installing a new version. And a normal uninstall/reinstall is not going to fix an issue like this.

The fact it's intermittent is confusing. Does that mean that the project backups do sometimes happen? Have you looked at the "Project backup location" path, and seen Project.db.xxxxx files being written there?


This is correct. randomly when the project is working it won't give the errors. and it saves perfectly without issues.

so far we're hard saving if it throws this error. closing project and reopening, hoping it doesn't again.

It may also be that we're on OSX Catalina still?
R16 worked fine without issues so perhaps one of the main
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Dwaine Maggart

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Re: Who is Jenkins??

PostTue Jan 31, 2023 7:22 pm

Since Catalina is not supported, that might be an issue.

Is the backup location on an internal drive? Or is it on an external USB connected drive? Those can act flaky at times. And is the drive getting full?
Dwaine Maggart
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Sharingan80

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Re: Who is Jenkins??

PostWed Feb 01, 2023 3:54 pm

Dwaine Maggart wrote:Since Catalina is not supported, that might be an issue.

Is the backup location on an internal drive? Or is it on an external USB connected drive? Those can act flaky at times. And is the drive getting full?


The backup is on the external drive on editshare which is I believe a fibre or 10gbit switch.

this was the exact same setup for Resovle16. all paths remain the same.

Guessing its OSX.
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deezid

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Re: Who is Jenkins??

PostThu Apr 13, 2023 2:41 pm

I have a similar issue on my Mac.

All my powergrades suddenly disappeared and the Davinci log file shows the following hints:

Code: Select all
0x1f7455b40    | Main                 | INFO  | 2023-04-13 17:37:19,246 | Show splash screen message: Loading Projects
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:19,288 | Gallery::GyGallery -- Assertion failed at /Users/jenkins/jenkins/workspace/resolve/Resolve/Cyclone/DbCommon2.0/DbSerializable.cpp(4323) -- ReadDataFromDb! prop.write(this, fldVal) --
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:19,288 | Rollback is called within nested transaction, postpone rollback action till the last commit
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:19,288 | Gallery::GyGallery -- Assertion failed at /Users/jenkins/jenkins/workspace/resolve/Resolve/Cyclone/DbCommon2.0/DbSerializable.cpp(4323) -- ReadDataFromDb! prop.write(this, fldVal)
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:19,288 | Rollback was called within the previous nested transaction, performing rollback instead of commit
0x1f7455b40    | SyManager.Signals    | INFO  | 2023-04-13 17:37:19,290 | Current user pointer is changed

0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:29,727 | INSERT INTO "Gallery::GyGallery" ("Gallery::GyGallery_id", "DbType", "FieldsBlob", "MemoryView", "LockSysId", "DbSavedTime") VALUES ('57d8498e-596d-4443-a86f-ddc159af6102', 'Gallery::GyGallery', NULL, 'aa7656f0-2fab-43b8-9837-e704d7875950', '', '14040898') -- UNIQUE constraint failed: Gallery::GyGallery.Gallery::GyGallery_id Unable to fetch row
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:29,729 | Gallery::GyGallery -- UNIQUE constraint failed: Gallery::GyGallery.Gallery::GyGallery_id Unable to fetch row
0x1f7455b40    | DbCommon2            | INFO  | 2023-04-13 17:37:29,732 | SM_User -- GyGallery::SaveToDb FAILED --
0x1f7455b40    | SyManager.Gallery    | INFO  | 2023-04-13 17:37:29,749 | Finish adding view to current gallery
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