DaVinci crashing on new mac

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mistedds

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  • Real Name: Misty Eddy

DaVinci crashing on new mac

PostMon Dec 05, 2022 1:13 am

I recently purchased a new iMac, and have tried to use Davinci Pro multiple times. When I try to open the program it crashes every time. I reinstalled multiple times, erased my hard drive, and took the computer to apple twice. They recommended that I replace the computer. I ordered a new iMac it and the same issue happened again.

The free version of Davinci works great on my iMac with no problem. And the Pro version works on my laptop with no problem. How can I get Davinci Pro to work on my iMac?
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Shrinivas Ramani

Blackmagic Design

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 4:27 am

Hi Misty

A couple of quick questions...

a. Did you download Davinci Resolve Studio from the Blackmagic Design website? Or the Mac App Store?
b. Can you add some detail on your setup - iMac hardware config, peripherals, macOS version number, Resolve version number, any other unusual setup detail? Please take a look at the FAQs to see what other info can help. The aim is to figure out what makes your iMac/Resolve setup different from the multiple testing platforms we have for macs, including the latest iMacs.

Please also add any observations you may have - like if you see the screen for activating your Studio app, or the project manager, if it happens when loading specific projects etc.

While you're on the FAQs, please take a look at the Logs and Posting and Contacting Support sections, to see how to generate a log archive and an SPX file. You can add them to a file sharing service/website, create a shareable link and paste a URL here. If the forum moderation complains about new users and URLs, please add spaces in the URL - like www dropbox com/s/blabla?share=true.

Regards
Shrinivas
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mistedds

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  • Real Name: Misty Eddy

Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 8:14 pm

a. I own a BMPCC 6K and I used the SD card included with the package. It's DaVinci Resolve studio 15. I was expecting to be able to download 15, use the code included with the SD card and then update to 18.

b.
Processor:8-Core Intel Core i7
Processor Speed: 3.8 GHz
Apple 2020 iMac 64GB RAM
macOS Monterey 12.2.1

After Davinci 15 is downloaded from the SD card, the program consistently crashes on the loading page at "loading waveform monitor".
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Steve Alexander

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 8:21 pm

Remove 15 and install the latest (actually, I would suggest 18.0.4 rather than jumping on 18.1.1 at the moment, at least as a first test).
Time Traveller
Resolve Studio 18.6.6 | Fusion Studio 18.6.6 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.4
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mistedds

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 8:43 pm

Done! I can use the free version of 18 with no trouble at all. How do I upgrade to pro with my Resolve Studio code?
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Steve Alexander

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 9:20 pm

mistedds wrote:Done! I can use the free version of 18 with no trouble at all. How do I upgrade to pro with my Resolve Studio code?

On the BMD support page, you will find both the DaVince Resolve Studio download and the DaVince Resolve download (they are separate downloads).

All past installers are in the list with the most recent (18.1.1) at the top. Find the one specifically mentioning 'Studio' in the name - that one will require a license key upon launching it.
Time Traveller
Resolve Studio 18.6.6 | Fusion Studio 18.6.6 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.4
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mistedds

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 10:21 pm

Problem solved! Thanks Steve!
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Steve Alexander

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Re: DaVinci crashing on new mac

PostMon Dec 05, 2022 10:22 pm

Awesome! Glad I could help :-)
Time Traveller
Resolve Studio 18.6.6 | Fusion Studio 18.6.6 | Win 11 Pro (22H2) | i9-7940x, P4000 (536.96, 8GB VRAM), 64GB RAM, M.2 boot, SSD scratch, RAID10 data | (laptop) 16" MacBook Pro M1 MAX, 32 GPU cores, 64 GB RAM, 2 TB SSD, Sonoma 14.4

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