Cant install or uninstall Resolve 10.0.2!

Hi, been having a lot of problems with resolve so decided to reinstall. Resolve is not listed in my Uninstall Programmes list (Windows 7) so I run the installed (thinking maybe it is done from there). It gave the error 'A newer version of Resolve is already installed. please uninstall in Control Panel first'.

So I have a version of Resolve greater than 10.0.2 installed, was not aware one had even been releases!.

So basically I am stuffed. I seems to have problems with resolve but I cant remove and reinstall it because there is no Resolve Uninstall (or similar, ive gone through Uninstall programs VERY carefully) and I cant install 10.0.2 because apparently there is a later version on my computer;(.

Ben

[Dwaine Maggart]

Look in Windows Control Panel - Programs and Features. You should see DaVinci Resolve in the program list. If you do, you should be able to right click it and select Uninstall.

Not there, ordered alphabetically. Looked through whole list paying special attention to B, R and D.

I think I upgraded from 9.

Ben

So do I need to reinstall windows?

Same problem here - downloaded the full version by accident
Installed it.
It actually runs, and asks for the dongle.
Realised my mistake, downloaded the Lite version.
Would not install - said there was already a version there, Go to Control Panel and uninstall. Fair enough.
Looked at installed program list - no Davinci Resolve!

Cannot use the software at all.
What next?

cheers,
Slay

[Dwaine Maggart]

Not sure how that can happen, or what exactly to do if it happens. Certainly rebuilding the Windows system drive from scratch would solve the issue, but is a bit drastic.

You might try a Windows app cleaning app like CCleaner or similar, and remove Resolve with that. We had a user some time ago report that this worked for them in a similar scenario.

Figured out what the problem is. You have to log in as Administrator, then look at installed program list.

Black magic, this is not correct behavior.

Cheers,
Colin.

Gets even worse. Installed Lite - no Start-Menu entry. I have to navigate to the file system, find the .exe then run it. Did Blackmagic even test the install using a non-admin user?

This is still the case as of 12.5.4, at least on a Windows 8.1 (x64) system joined to a domain. If you launch the installer from a non-privileged user, and when prompted by the installer you enter credentials for a privileged user, "DaVinci Resolve" will only show up in the "Programs and Features" control panel if you login as that privileged user, which is not correct behavior.

You can use software called Geek uninstaller if its unable to uninstal it has an option to force remove then it deletes all registry keys and folders related to it.

Still a problem on 14.2 lol.
BMD should include a copy of geek uninstaller to clean up the mess.

-If you installed as non-admin, log in as admin, either remove all registry references or use Geek uninstaller to do so, force remove any entries that won't uninstall naturally.
-Then, install as admin, if your user account isn't one.
-For me, the Installer only put in "DaVinci Resolve Panels" into the start menu, so I had to navigate to the install location (C:\Program Files\Blackmagic Design\DaVinci Resolve) and run resolve.exe manually. You can pin to start or taskbar to avoid this in the future..

BMD, kudos for making this free, but heck, that installer is still a bit rubbish.

Save issue here, followed via Google search. No Start Menu items, no Control Panel Add/Remove.

I did some digging. There's one registry setting, with the version number. 2 folder locations: one in C:\Program Files, and one in C:\ProgramData

If you copy the below and create a batch file, it will remove everything (except if the shortcut was created directly on a specific desktop).

REG DELETE "HKLM\SOFTWARE\Blackmagic Design" /f

RD /S /Q "C:\ProgramData\Blackmagic Design"
RD /S /Q "C:\Program Files\Blackmagic Design"
del /F /Q "C:\Users\Public\Desktop\Resolve - Shortcut.lnk"
del /F /Q "C:\Users\Public\Desktop\Resolve.lnk"

As an aside to the BMD developers: Please take this and use it to create an uninstaller. While you're at it, it would be SUPER nice if you would put the installer in an .msi/InnoSetup/NSIS installer that works. There's many setup installers that are free to use. You have a user base that WANTS to make it easier to install/update/remove your software. It's 2018...

Registered this account specifically to thank Mediocrateez for his sorcerous code. It worked like magic.

Thanks dude!

[Dwaine Maggart]

I would just caution that if you have any Blackmagic Design apps other than Resolve installed, this sorcerous code will trash those as well.

Things like Fusion and Desktop Video spring to mind.

This Issue Still Exists...

we had installed the "free" or demo version before picking up the pocket 6Ks. once we got those we went to install Resolve Studio on on the workbox.

"a newer version of davinci resolve is already installed, please uninstall it in control panel first"

sadly it has been entirely uninstalled and appears nowhere. i have searched HIGH AND LOW for an answer on getting past this... i am running into deadlines and i am looking forward to dealing with this prventable nightmare on the computer at home as well.

found a few russian videos i cant make out, concerning regedit (really?) , as well as a burgeoning "uninstall tough programs" market using Davinci as their poster child...

this popped up in '14 and is still going on?

help an old guy figure out what it probably right in front of his face!


TIA!

[Dwaine Maggart]

There is generally no issue uninstalling Resolve on Windows, as long as you use the Windows Control Panel - Programs and Features panel to do the uninstall.

If you manually remove Resolve related files/folders, or use disk cleanup apps that delete said folders, or use other uninstall methods, you can run into issues like you are describing. The majority of users never run into such issues.

Also note that if you get the error you describe, about a newer version being installed, that if you install a truly newer version, it should get past that error. As an example, Resolve 16.2.5 was released today. If you install that, you should not get the error.

This error is caused because there IS a Windows Registry entry with the current installed Resolve version. If you somehow get into a situation like this, and Resolve is no longer available to uninstall in the Programs and Features panel, then the only option is to install a newer version, or edit the Windows Registry with regedit to remove the Resolve version number.

Since it sounds like you don't want to mess with that, I won't post those details here (though you can find them in this forum with a search). I would suggest you attempt to install Resolve 16.2.5 and you should not have any issues.

Hi. Having the same issue with 16.2.7 and I'm not too sure what to do next. All I'm trying to do is download an editor for my youtube videos and streams. I've never installed this program before, yet somehow it already exists on my computer and won't download the current version? Perhaps it would be useful to have a lost of programs to look out for in the "uninstall a program" menu, as none of them seem to be labeled with Black Magic's name anywhere. It seems a little strenuous to have to download yet another program just to uninstall a program but if I have to, I will. I just need to know where to go to get started. Tried looking up the steps to no avail.

[Dwaine Maggart]

Describe exactly what is happening. And the order things happened in.

Have you installed Resolve and are getting an error when you try to launch it? If so, can you provide a screen shot or description of the exact error you see?

Also, the following info is helpful in troubleshooting Resolve startup issues on Windows:

In a File Explorer window, go to:

C:\Program Files\Blackmagic Design\DaVinci Resolve

and run CaptureLogs

This will place a Resolve log file named similar to this on your Windows desktop: DaVinci-Resolve-logs-20181228_140434.zip (You may not see the .zip extension if your system is set to hide known extensions).

Then open Windows System Information and do a File - Save (Not a File Export), which will generate a .NFO file.

Place both those files on a file sharing site and provide links to the files here.

If you are a new Forum user, you may not be allowed to post URLs. If this happens, just put a space near the front of the URL, so the system doesn't think it's a URL.

Wanted to add on my experience to this thread since some of the posts here helped us pinpoint the issue, which in my opinion is a very annoying design flaw in how this program installs.

Our company got Resolve Studio 17 for certain members of our team, myself included. The way IT works at the company I'm at is that we are all non-privileged users. So, my account does not have admin privileges, meaning I have to get someone from our IT team to install Resolve on my account. We are on Windows 10. Here's what happened.

I accidentally had IT install the Free Version of Resolve. I'm still new to the software itself. It happens, but I'm glad it did, because it brought the issue described several times in this thread, to our attention. When the install started it asks for an admin log-in because I, again, can't install software myself. Once the credentials are entered, the install goes through fine. However, despite things like Blackmagic RAW Player, Speed Test, Control Panels, etc appearing in the start menu under recently installed...Resolve itself is nowhere to be found. It is not in the Blackmagic Design folder in the Start Menu and it's not on the Desktop. I thought to check the Program Files in the C: drive and sure enough. There it was. But I had to navigate to Program Files, then Blackmagic Design, then Resolve, and find the .exe, then make the shortcut for the desktop myself. I thought this was weird, but at least the software works now.

Again though, like I said, I accidentally had them install the free version and this is where things started to get really problematic. When we went to uninstall the free version, as others have mentioned, Resolve does not appear in the Windows Program list to uninstall even though it was in Program Files and has a fully working .exe file. And of course, Resolve won't let us install the Studio Version if the free one is installed (It acts as if Resolve is already installed, which...a free version of it is). So, we were stuck and about to throw in the towel until I came across this thread where it was mentioned you had to log-in as an administrator.

We gave that a shot and the same credentials that were used to give me access to install were then used to log-in from the IT Department. Sure enough, there's the desktop shortcut and the Start Menu items. Plus, it now appears in the list of Programs to uninstall. At this point, we had to uninstall from the IT Admin account, then switch back to my account to install the correct Studio version.

Again, the install goes through fine, asked for admin credentials, which IT provided, and once the install is complete Resolve is missing from the Start Menu and Desktop, and we had to go into Program Files, find the .exe file and then create our own shortcuts.

I will finish by saying that this has not been a problem for any other piece of software that has been installed on my account via IT. Adobe Creative Cloud, Blender, Audacity, VLC, etc. This was purely isolated to the Resolve installer as even the Control Panel, Speed Test, and RAW Player were available through the normal channels on my non-admin account.

I hope this helps isolate any issues for the developers. The way I usually experience an install like this is that it will still install to the account currently logged in, even if a separate admin account has to grant access. Very odd that Resolve will then only appear in said Admin account.